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Service quality in Indian telecom sector - A regression model study

Author

Listed:
  • K, Keerthi
  • J, Swaminathan
  • R, Renukadevi
  • K, Bharathipriya

Abstract

Quality of service was identified as an important reform agenda and TRAI has advised QOS (Quality of Service) norms that are applicable across the board to all operators. This is a SEM regression model study of Telecom in India.

Suggested Citation

  • K, Keerthi & J, Swaminathan & R, Renukadevi & K, Bharathipriya, 2017. "Service quality in Indian telecom sector - A regression model study," MPRA Paper 79912, University Library of Munich, Germany, revised Mar 2017.
    • Handle: RePEc:pra:mprapa:79912
    as

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    File URL: https://mpra.ub.uni-muenchen.de/79912/8/MPRA_paper_79912.pdf
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    References listed on IDEAS

    as
    1. Kim, Hee-Su & Yoon, Choong-Han, 0. "Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market," Telecommunications Policy, Elsevier, vol. 28(9-10), pages 751-765, October.
    2. Kim, Moon-Koo & Park, Myeong-Cheol & Jeong, Dong-Heon, 2004. "The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services," Telecommunications Policy, Elsevier, vol. 28(2), pages 145-159, March.
    3. Hafeez, Shakir & Hasnu, SAF, 2010. "Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilink," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 1(3), pages 1-35, July.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Service Quality; SEM; Telecom;
    All these keywords.

    JEL classification:

    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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