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La protección del consumidor en el sector eléctrico peruano : una perspectiva preventiva

  • Jesús Tamayo

    ()

    (Presidencia, OSINERGMIN)

  • Arturo Vásquez

    ()

    (Oficina de Estudios Económicos, OSINERGMIN)

  • Raúl García

    ()

    (Oficina de Estudios Económicos, OSINERGMIN)

En este documento se realiza un análisis sobre el sistema de supervisión de la calidad y seguridad en el sector eléctrico implementado por el Organismo Supervisor de la Inversión en Energía y Minería (OSINERGMIN). Este sistema busca mejorar los atributos de calidad y seguridad del servicio eléctrico proveído por las empresas concesionarias para evitar que los consumidores se perjudiquen por las diferentes deficiencias que puedan presentar estos atributos, a fin de prevenir la ocurrencia de accidentes o contingencias. El enfoque adoptado integra el análisis económico del derecho, la teoría de la regulación, el uso de la estadística y un enfoque de gestión basado en resultados. Esta aproximación ha logrado importantes logros en términos de la mejora de la calidad y seguridad del servicio que reciben los consumidores eléctricos, algunos de los cuales se muestran en este artículo, y ha sido complementada con mejoras en el proceso de solución de reclamos.

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File URL: http://www.osinergmin.gob.pe/newweb/uploads/Estudios_Economicos/Documento%20de%20Trabajo%20-%2026%20-%20OEE%20-%202013.pdf
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Paper provided by OSINERGMIN, Oficina de Estudios Economicos in its series Working Papers with number 26.

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Length: 37 pages
Date of creation: Feb 2013
Date of revision:
Handle: RePEc:ose:wpaper:26
Contact details of provider: Postal: Bernardo Monteagudo 222, Magdalena del Mar. Lima 17
Phone: (511) 219-3400 ext 1057.
Web page: http://www.osinergmin.gob.pe/newweb/pages/Estudios_Economicos/77.htm?9858

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  1. Mas-Colell, Andreu & Whinston, Michael D. & Green, Jerry R., 1995. "Microeconomic Theory," OUP Catalogue, Oxford University Press, number 9780195102680, March.
  2. Alfredo Dammert & José Gallardo & Lennin Quiso, 2004. "Problemática de la Supervisión de la Calidad del Servicio Eléctrico en el Perú," Working Papers 6, OSINERGMIN, Oficina de Estudios Economicos.
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