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Workplace Adoption of In-House GenAI Tools: The Case of GPT@JRC at the European Commission

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Abstract

Artificial Intelligence is driving digital transformation, with Generative AI (GenAI) emerging as a transformative innovation. In mid-2023, the European Commission launched GPT@JRC, an in-house tool, enabling safe, privacy-compliant experimentation with GenAI across EU bodies. GPT@JRC is mainly used for text enhancement and learning, with users reporting gains in productivity and output quality. Time savings are strongly linked to the effectiveness of prompts, and regular use enhances both efficiency and quality. Older users may perceive fewer benefits compared to their younger counterparts. The main challenges for GPT@JRC include addressing content inconsistencies and improving its features. Employees also stress the need for training, which aligns with the European Commission’s ongoing efforts to develop AI skills among EU workers.

Suggested Citation

  • Fernandez Machado Roxana & Amaral-garcia Sofia & Duch Brown Nestor, 2025. "Workplace Adoption of In-House GenAI Tools: The Case of GPT@JRC at the European Commission," JRC Research Reports JRC143418, Joint Research Centre.
    • Handle: RePEc:ipt:iptwpa:jrc143418
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