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Theoretical concepts of consumer resilience to online privacy violation

Author

Listed:
  • Jelena Budak

    (The Institute of Economics, Zagreb)

  • Edo Rajh

    (The Institute of Economics, Zagreb)

  • Suncana Slijepcevic

    (The Institute of Economics, Zagreb)

  • Bruno Skrinjaric

    (The Institute of Economics, Zagreb)

Abstract

Resilience is a multifaceted concept used to explain both system and individual behavior across disciplines. Although definitions and research concepts of resilience vary significantly, resilience has become a boundary object in diverse academic fields calling for a holistic approach. This work aims to elaborate the theoretical concepts that might be applied in the research of consumer resilience to online privacy violation, a new and unexplored aspect of consumer behavior in the digital environment. It contributes to the privacy resilience debate and lays the groundwork for developing a conceptual model of online consumer resilience that would explore how individual behavior is affected after online privacy violation occurrence.

Suggested Citation

  • Jelena Budak & Edo Rajh & Suncana Slijepcevic & Bruno Skrinjaric, 2020. "Theoretical concepts of consumer resilience to online privacy violation," Working Papers 2003, The Institute of Economics, Zagreb.
    • Handle: RePEc:iez:wpaper:2003
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    References listed on IDEAS

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    Cited by:

    1. Bruno Skrinjaric & Jelena Budak & Edo Rajh, 2022. "Change of consumers’ attitudes in response to an online privacy violation incident," Working Papers 2202, The Institute of Economics, Zagreb.

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    More about this item

    Keywords

    resilience; theoretical concepts; consumer behavior; online privacy;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making

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