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La surcharge d'informations, une difficulté de plus pour décider à l'hôpital : problématique et solution

Author

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  • Cédric Aubin

    (GRAPHOS - IFROSS Recherche - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon)

Abstract

Au sein du système d'information hospitalier, les volumes de données augmentent de manière exponentielle et dépassent de loin les capacités humaines d'analyse. Cette « surcharge » d'informations entrave le traitement d'informations pertinentes pour les managers hospitaliers, provoque des pertes de temps et d'efficacité, et génère une difficulté à décider. Il faut donc disposer d'un environnement informationnel plus lisible. L'une des solutions pour réduire ce problème, consiste à disposer d'un système d'information décisionnel (SID) qui filtre et restitue les données sous la forme d'informations qui seront mieux interprétées pour mieux décider. Pour s'approprier un tel système, l'organisation hospitalière mettra en place des dispositifs efficients appelés dispositifs de prescription réciproque, qui redonneront l'initiative à l'acteur : en présentant mieux l'information, on laisse ainsi plus de places aux intentions, à la production d'idées, à la réflexion en vue d'une meilleure prise de décision. Cette communication illustre la mise à l'épreuve dans un hôpital français d'un modèle à trois dimensions utilisé pour analyser les mécanismes d'appropriation du SID pendant la transformation de son organisation. Elle aborde aussi l'évaluation du changement social et cognitif engendré par son usage pendant la conduite du plan stratégique de l'établissement.

Suggested Citation

  • Cédric Aubin, 2014. "La surcharge d'informations, une difficulté de plus pour décider à l'hôpital : problématique et solution," Post-Print halshs-01519472, HAL.
    • Handle: RePEc:hal:journl:halshs-01519472
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01519472
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    References listed on IDEAS

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