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Surcharge informationnelle, urgence et TIC. L'effet temporel des technologies de l'information

  • Henri Isaac

    ()

    (DRM - Dauphine Recherches en Management - CNRS : UMR7088 - Université Paris Dauphine - Paris IX)

  • Michel Kalika

    (DRM - Dauphine Recherches en Management - CNRS : UMR7088 - Université Paris Dauphine - Paris IX)

  • Eric Campoy

    (DRM - Dauphine Recherches en Management - CNRS : UMR7088 - Université Paris Dauphine - Paris IX)

La présente recherche s'intéresse à la contribution des TIC au développement du sentiment d'urgence dans les entreprises et à son lien avec les notions de surcharge informationnelle et de surcharge d'activité. Si la notion de surcharge informationnelle n'est pas nouvelle en soi, sa dimension temporelle a été peu étudiée. La généralisation des TIC dans le travail quotidien des salariés recompose l'espace-temps du travail. Peu de recherches ont tenté d'analyser le niveau individuel de la surcharge informationnelle, concept qui s'est enrichi d'une dimension communicationnelle avec les TIC. La recherche s'appuie sur une analyse empirique longitudinale de cinq ans sur un échantillon de plus de 12 000 salariés. Les résultats montrent que la perception de la surcharge d'information, de la surcharge d'activité, d'urgence est croissante sur la période 2001-2005. De plus, ces variables sont corrélées. Un modèle d'équations structurelles indique que la suractivité est déterminée par la surinformation, l'urgence et, à un degré moindre, par les TIC.

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Paper provided by HAL in its series Post-Print with number halshs-00155119.

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Date of creation: 2007
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Publication status: Published, revue Management & Avenir, 2007, 12, 153-172
Handle: RePEc:hal:journl:halshs-00155119
Note: View the original document on HAL open archive server: http://halshs.archives-ouvertes.fr/halshs-00155119/en/
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