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Designing a key performance indicator system for technological innovation audit at firm's level: A framework and an empirical study

Author

Listed:
  • Hai-Ao Zheng

    (Tongji University)

  • Jean-Jacques Chanaron

    (GATE Lyon Saint-Étienne - Groupe d'Analyse et de Théorie Economique Lyon - Saint-Etienne - ENS de Lyon - École normale supérieure de Lyon - UL2 - Université Lumière - Lyon 2 - UCBL - Université Claude Bernard Lyon 1 - Université de Lyon - UJM - Université Jean Monnet - Saint-Étienne - CNRS - Centre National de la Recherche Scientifique)

  • Jian-Xin You

    (Tongji University)

  • Xiao-Li Chen

    (Chemnitz University of Technology / Technische Universität Chemnitz)

Abstract

This research aims at taking a further step in developing a methodology framework of innovation performance audit. With adopting the ideology of performance measurement system, a framework of key performance indicator(KPI) system including three level issues of `what is input', `what is done' and `what happens' is designed for technological innovation audit, which can reflect the performance of technological innovation at firm's level comprehensively. Furthermore, a questionnaire survey on line is conducted to test the validity of the key performance indicator system. Based on data analysis, the KPI system is proved to be effective as a whole, of which most indicators not only are important, but also could be measured easily in firms. Finally, in-depth innovation performance audit of four hi-tech firms is taken as a case study to verify the validity of the KPI system.

Suggested Citation

  • Hai-Ao Zheng & Jean-Jacques Chanaron & Jian-Xin You & Xiao-Li Chen, 2009. "Designing a key performance indicator system for technological innovation audit at firm's level: A framework and an empirical study," Post-Print halshs-00946035, HAL.
    • Handle: RePEc:hal:journl:halshs-00946035
    DOI: 10.1109/IEEM.2009.5373498
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00946035
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    References listed on IDEAS

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    1. Hagedoorn, John & Cloodt, Myriam, 2003. "Measuring innovative performance: is there an advantage in using multiple indicators?," Research Policy, Elsevier, vol. 32(8), pages 1365-1379, September.
    2. Simon Feeny & Mark Rogers, 2003. "Innovation and Performance: Benchmarking Australian Firms," Australian Economic Review, The University of Melbourne, Melbourne Institute of Applied Economic and Social Research, vol. 36(3), pages 253-264, September.
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