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From Relational Learning to Customer Value Creation: An Empirical Study in the Tunisian Retail Banking Sector

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  • Diouani Hela

    (FSEGT - Faculté des Sciences Economiques et de Gestion de Tunis - UTM - Tunis El Manar University [University of Tunis El Manar] [Tunisia] = Université de Tunis El Manar [Tunisie] = جامعة تونس المنار (ar))

Abstract

Déclaration de divulgation : L'auteur n'a pas connaissance de quelconque financement qui pourrait affecter l'objectivité de cette étude.

Suggested Citation

  • Diouani Hela, 2025. "From Relational Learning to Customer Value Creation: An Empirical Study in the Tunisian Retail Banking Sector," Post-Print hal-05380648, HAL.
    • Handle: RePEc:hal:journl:hal-05380648
    DOI: 10.5281/zenodo.17579422
    Note: View the original document on HAL open archive server: https://hal.science/hal-05380648v1
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    References listed on IDEAS

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    8. Babakus, Emin & Yavas, Ugur & Ashill, Nicholas J., 2009. "The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective," Journal of Retailing, Elsevier, vol. 85(4), pages 480-492.
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