IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04014427.html
   My bibliography  Save this paper

Loyalty in the time of COVID-19: A review of the literature in tourism destination settings

Author

Listed:
  • Oliver Cruz-Milán

    (Texas A&M University [Corpus Christi])

Abstract

Tourism destinations constitute a conglomerate of attractions, service providers, and retailers that make up the overall offerings and experiences that attract visitors. However, given the severe consequences that the COVID-19 pandemic has had on the tourism industry, it is crucial to appraise consumer loyalty towards destinations in the context of the coronavirus disruptions. An increasing number of academic works examining the factors that influence destination loyalty have been carried out since the pandemic breakout, but no evaluation of their cumulative results and findings has been offered in the literature. Therefore, this research conducts a review of studies that have empirically investigated the drivers of destination loyalty during the pandemic in diverse geographical settings. By analyzing 24 journal articles selected from the Web of Science (WoS) database, this work adds to the literature by providing an assessment of the state-of-the-art body of knowledge about the explanation and prediction of loyalty for tourism destinations in the context of COVID-19.

Suggested Citation

  • Oliver Cruz-Milán, 2023. "Loyalty in the time of COVID-19: A review of the literature in tourism destination settings," Post-Print hal-04014427, HAL.
    • Handle: RePEc:hal:journl:hal-04014427
    DOI: 10.3389/fpsyg.2023.1119737
    Note: View the original document on HAL open archive server: https://hal.science/hal-04014427
    as

    Download full text from publisher

    File URL: https://hal.science/hal-04014427/document
    Download Restriction: no
    File URL: https://libkey.io/10.3389/fpsyg.2023.1119737?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Yang, Yang & Zhang, Carol X. & Rickly, Jillian M., 2021. "A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism1," Annals of Tourism Research, Elsevier, vol. 91(C).
    2. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    3. Kevin Lane Keller, 2016. "Reflections on customer-based brand equity: perspectives, progress, and priorities," AMS Review, Springer;Academy of Marketing Science, vol. 6(1), pages 1-16, June.
    4. Fotiadis, Anestis & Polyzos, Stathis & Huan, Tzung-Cheng T.C., 2021. "The good, the bad and the ugly on COVID-19 tourism recovery," Annals of Tourism Research, Elsevier, vol. 87(C).
    5. Oliver Cruz-Milan & Sergio Lagunas-Puls, 2021. "Effects of COVID-19 on Variations of Taxpayers in Tourism-Reliant Regions: The Case of the Mexican Caribbean," JRFM, MDPI, vol. 14(12), pages 1-23, December.
    6. Sigala, Marianna, 2020. "Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research," Journal of Business Research, Elsevier, vol. 117(C), pages 312-321.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chaojun Li & Xinjia Huang, 2022. "How Does COVID-19 Risk Perception Affect Wellness Tourist Intention: Findings on Chinese Generation Z," Sustainability, MDPI, vol. 15(1), pages 1-20, December.
    2. Davide Provenzano & Serena Volo, 2022. "Tourism recovery amid COVID-19: The case of Lombardy, Italy," Tourism Economics, , vol. 28(1), pages 110-130, February.
    3. Gege Zhang & Xiaoyuan Chen & Rob Law & Mu Zhang, 2020. "Sustainability of Heritage Tourism: A Structural Perspective from Cultural Identity and Consumption Intention," Sustainability, MDPI, vol. 12(21), pages 1-17, November.
    4. Stathis Polyzos & Anestis Fotiadis & Aristeidis Samitas, 2021. "COVID-19 Tourism Recovery in the ASEAN and East Asia Region: Asymmetric Patterns and Implications," Working Papers DP-2021-12, Economic Research Institute for ASEAN and East Asia (ERIA).
    5. Yang, Yang & Zhang, Carol X. & Rickly, Jillian M., 2021. "A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism1," Annals of Tourism Research, Elsevier, vol. 91(C).
    6. Shang, Yunfeng & Zhu, Lingrou & Qian, Fangbin & Xie, Yani, 2023. "Role of green finance in renewable energy development in the tourism sector," Renewable Energy, Elsevier, vol. 206(C), pages 890-896.
    7. Haisheng Hu & Keshuai Xu, 2022. "Visualizing the Development of Research on Tourism Resilience With Mixed Methods," SAGE Open, , vol. 12(3), pages 21582440221, September.
    8. Wojciech Fedyk & Mariusz Sołtysik & Justyna Bagińska & Mateusz Ziemba & Małgorzata Kołodziej & Jacek Borzyszkowski, 2022. "Changes in DMO’s Orientation and Tools to Support Organizations in the Era of the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(18), pages 1-19, September.
    9. Maksim Godovykh & Carissa Baker & Alan Fyall, 2022. "VR in Tourism: A New Call for Virtual Tourism Experience amid and after the COVID-19 Pandemic," Tourism and Hospitality, MDPI, vol. 3(1), pages 1-11, February.
    10. Valentina Ndou & Gioconda Mele & Eglantina Hysa & Otilia Manta, 2022. "Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(10), pages 1-25, May.
    11. Laddawan Kaewkitipong & Charlie Chen & Peter Ractham, 2021. "Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists," Sustainability, MDPI, vol. 13(22), pages 1-18, November.
    12. Fengsheng Chien & YunQian Zhang & Arshian Sharif & Muhammad Sadiq & Minh Vu Hieu, 2023. "Does air pollution affect the tourism industry in the USA? Evidence from the quantile autoregressive distributed lagged approach," Tourism Economics, , vol. 29(5), pages 1164-1180, August.
    13. Fangming Qin & Gezhi Chen, 2022. "Vulnerability of Tourist Cities’ Economic Systems Amid the COVID-19 Pandemic: System Characteristics and Formation Mechanisms—A Case Study of 46 Major Tourist Cities in China," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
    14. Heesup Han & Soyeun Lee & Jinkyung Jenny Kim & Hyungseo Bobby Ryu, 2020. "Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed," Sustainability, MDPI, vol. 12(20), pages 1-18, October.
    15. Jong, Meng-Chang & Soh, Ann-Ni, 2021. "Responsible Recovery from COVID-19: An Empirical Overview of Tourism Industry," MPRA Paper 107661, University Library of Munich, Germany.
    16. Maksim Godovykh & Jorge Ridderstaat & Carissa Baker & Alan Fyall, 2021. "COVID-19 and Tourism: Analyzing the Effects of COVID-19 Statistics and Media Coverage on Attitudes toward Tourism," Forecasting, MDPI, vol. 3(4), pages 1-14, November.
    17. Georgios Lazaridis & Dimitris Panaretos & Antonia Matalas, 2022. "The Impact of the COVID-19 Pandemic on the Food-Related Behaviour of Tourists Visiting Greece," Tourism and Hospitality, MDPI, vol. 3(4), pages 1-22, September.
    18. Anna Tokarz-Kocik & Anna Bera & Karolina Drela & Agnieszka Malkowska, 2023. "The Impact of the COVID-19 Pandemic on the Labour Market in the Hotel Industry: Selected Conditions in Poland," Sustainability, MDPI, vol. 15(6), pages 1-15, March.
    19. Alba Viana-Lora & Marta Gemma Nel-lo-Andreu, 2022. "Bibliometric analysis of trends in COVID-19 and tourism," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-8, December.
    20. Akhter Shareef, Mahmud & Shakaib Akram, Muhammad & Tegwen Malik, F. & Kumar, Vinod & Dwivedi, Yogesh K. & Giannakis, Mihalis, 2023. "An attitude-behavioral model to understand people’s behavior towards tourism during COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 161(C).

    More about this item

    Keywords

    COVID-19; loyalty; destination; tourism; literature review; explanation; prediction; theory;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04014427. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.