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What Does The Factory’s Suggestion Box Reveal? An analysis of the design capabilities of a train maintenance center from its idea management system

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  • Honorine Harlé

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Pascal Le Masson

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Benoit Weil

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Tony Bourlier

    (SNCF - SNCF)

  • Yann Veslin

    (SNCF)

Abstract

Suggestion boxes have been used in factories to improve processes through a continuous improvement approach. From this perspective, the ideas with direct and quick implementation and visible results are favoured. This paper investigates the nature of design activities hidden behind the ideas suggested. The authors sort 132 ideas from a suggestion box of a French train maintenance center and highlight differences in the processing of the ideas through the suggestion box. The paper shows that a part of the ideas should have been rejected, as they present a gap in the design to be directly implemented. However, they are kept and collectively re-worked to be well adapted to the factory. This enriches literature on creativity and crowd sourcing for and by manufacturing. In particular, it gives a design perspective to innovation and continuous improvement in factory by revealing different design types in the box to fit the production system.

Suggested Citation

  • Honorine Harlé & Pascal Le Masson & Benoit Weil & Tony Bourlier & Yann Veslin, 2023. "What Does The Factory’s Suggestion Box Reveal? An analysis of the design capabilities of a train maintenance center from its idea management system," Post-Print hal-03807883, HAL.
    • Handle: RePEc:hal:journl:hal-03807883
    DOI: 10.1007/978-3-031-32808-4
    Note: View the original document on HAL open archive server: https://hal.science/hal-03807883
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    References listed on IDEAS

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    factory; design; suggestion box;
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