IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03605421.html
   My bibliography  Save this paper

The principal-agent problem for service rate event-dependency

Author

Listed:
  • Benjamin Legros

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie, EM Normandie - École de Management de Normandie)

Abstract

No abstract is available for this item.

Suggested Citation

  • Benjamin Legros, 2022. "The principal-agent problem for service rate event-dependency," Post-Print hal-03605421, HAL.
    • Handle: RePEc:hal:journl:hal-03605421
    DOI: 10.1016/j.ejor.2021.09.020
    Note: View the original document on HAL open archive server: https://hal.science/hal-03605421
    as

    Download full text from publisher

    File URL: https://hal.science/hal-03605421/document
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.ejor.2021.09.020?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Houyuan Jiang & Zhan Pang & Sergei Savin, 2012. "Performance-Based Contracts for Outpatient Medical Services," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 654-669, October.
    2. Binyamin Oz & Ivo Adan & Moshe Haviv, 2017. "A rate balance principle and its application to queueing models," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 95-111, October.
    3. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    4. Gerlinde Fellner & Matthias Sutter, 2009. "Causes, Consequences, and Cures of Myopic Loss Aversion – An Experimental Investigation," Economic Journal, Royal Economic Society, vol. 119(537), pages 900-916, April.
    5. Fangruo Chen & Guoming Lai & Wenqiang Xiao, 2016. "Provision of Incentives for Information Acquisition: Forecast-Based Contracts vs. Menus of Linear Contracts," Management Science, INFORMS, vol. 62(7), pages 1899-1914, July.
    6. Fabian Herweg & Daniel Muller & Philipp Weinschenk, 2010. "Binary Payment Schemes: Moral Hazard and Loss Aversion," American Economic Review, American Economic Association, vol. 100(5), pages 2451-2477, December.
    7. Xiaoyang Long & Javad Nasiry, 2020. "Wage Transparency and Social Comparison in Sales Force Compensation," Management Science, INFORMS, vol. 66(11), pages 5290-5315, November.
    8. Sanjay Jain, 2012. "Self-Control and Incentives: An Analysis of Multiperiod Quota Plans," Marketing Science, INFORMS, vol. 31(5), pages 855-869, September.
    9. Z. Justin Ren & Yong-Pin Zhou, 2008. "Call Center Outsourcing: Coordinating Staffing Level and Service Quality," Management Science, INFORMS, vol. 54(2), pages 369-383, February.
    10. Yong-Pin Zhou & Noah Gans, 1999. "A Single-Server Queue with Markov Modulated Service Times," Center for Financial Institutions Working Papers 99-40, Wharton School Center for Financial Institutions, University of Pennsylvania.
    11. Ehud Kalai & Morton I. Kamien & Michael Rubinovitch, 1992. "Optimal Service Speeds in a Competitive Environment," Management Science, INFORMS, vol. 38(8), pages 1154-1163, August.
    12. Ke, Jau-Chuan & Wang, Kuo-Hsiung, 2002. "A recursive method for the N policy G/M/1 queueing system with finite capacity," European Journal of Operational Research, Elsevier, vol. 142(3), pages 577-594, November.
    13. Gérard P. Cachon & Fuqiang Zhang, 2007. "Obtaining Fast Service in a Queueing System via Performance-Based Allocation of Demand," Management Science, INFORMS, vol. 53(3), pages 408-420, March.
    14. G. M. Laslett, 1975. "Characterising the Finite Capacity GI/M/1 Queue with Renewal Output," Management Science, INFORMS, vol. 22(1), pages 106-110, September.
    15. Xin Geng & Woonghee Tim Huh & Mahesh Nagarajan, 2015. "Fairness Among Servers When Capacity Decisions Are Endogenous," Production and Operations Management, Production and Operations Management Society, vol. 24(6), pages 961-974, June.
    16. Pourbabai, Behnam, 1990. "Tandem behavior of a finite capacity G/M/1 queueing system: An algorithm," European Journal of Operational Research, Elsevier, vol. 46(3), pages 380-387, June.
    17. Richard R. Weber, 1983. "Technical Note—A Note on Waiting Times in Single Server Queues," Operations Research, INFORMS, vol. 31(5), pages 950-951, October.
    18. Benjamin Legros, 2021. "Age-based Markovian approximation of the G/M/1 queue," Post-Print hal-03605431, HAL.
    19. Shan Li & Kay-Yut Chen & Ying Rong, 2020. "The Behavioral Promise and Pitfalls in Compensating Store Managers," Management Science, INFORMS, vol. 66(10), pages 4899-4919, October.
    20. Baric{s} Ata & Shiri Shneorson, 2006. "Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates," Management Science, INFORMS, vol. 52(11), pages 1778-1791, November.
    21. Carri W. Chan & Galit Yom-Tov & Gabriel Escobar, 2014. "When to Use Speedup: An Examination of Service Systems with Returns," Operations Research, INFORMS, vol. 62(2), pages 462-482, April.
    22. Kristin Fridgeirsdottir & Sam Chiu, 2005. "A Note on Convexity of the Expected Delay Cost in Single-Server Queues," Operations Research, INFORMS, vol. 53(3), pages 568-570, June.
    23. Jennifer M. George & J. Michael Harrison, 2001. "Dynamic Control of a Queue with Adjustable Service Rate," Operations Research, INFORMS, vol. 49(5), pages 720-731, October.
    24. Ragavendran Gopalakrishnan & Sherwin Doroudi & Amy R. Ward & Adam Wierman, 2016. "Routing and Staffing When Servers Are Strategic," Operations Research, INFORMS, vol. 64(4), pages 1033-1050, August.
    25. Duane Christ & Benjamin Avi-Itzhak, 2002. "Strategic Equilibrium for a Pair of Competing Servers with Convex Cost and Balking," Management Science, INFORMS, vol. 48(6), pages 813-820, June.
    26. Pengfei Guo & Christopher S. Tang & Yulan Wang & Ming Zhao, 2019. "The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment," Service Science, INFORMS, vol. 21(1), pages 154-170, January.
    27. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
    28. Ravi Kumar & Mark E. Lewis & Huseyin Topaloglu, 2013. "Dynamic service rate control for a single‐server queue with Markov‐modulated arrivals," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(8), pages 661-677, December.
    29. Rajiv Lal & V. Srinivasan, 1993. "Compensation Plans for Single- and Multi-Product Salesforces: An Application of the Holmstrom-Milgrom Model," Management Science, INFORMS, vol. 39(7), pages 777-793, July.
    30. Xia, Li, 2014. "Service rate control of closed Jackson networks from game theoretic perspective," European Journal of Operational Research, Elsevier, vol. 237(2), pages 546-554.
    31. Benjamin Legros & Ali Devin Sezer, 2018. "Stationary analysis of a single queue with remaining service time-dependent arrivals," Queueing Systems: Theory and Applications, Springer, vol. 88(1), pages 139-165, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. M. Nithya & Gyanendra Prasad Joshi & C. Sugapriya & S. Selvakumar & N. Anbazhagan & Eunmok Yang & Ill Chul Doo, 2022. "Analysis of Stochastic State-Dependent Arrivals in a Queueing-Inventory System with Multiple Server Vacation and Retrial Facility," Mathematics, MDPI, vol. 10(17), pages 1-29, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Legros, Benjamin, 2022. "The principal-agent problem for service rate event-dependency," European Journal of Operational Research, Elsevier, vol. 297(3), pages 949-963.
    2. Benjamin Legros, 2021. "Agents’ Self‐Routing for Blended Operations to Balance Inbound and Outbound Services," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3599-3614, October.
    3. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
    4. Benjamin Legros, 2021. "Age-based Markovian approximation of the G/M/1 queue," Post-Print hal-03605431, HAL.
    5. Leon Yang Chu & Zhixi Wan & Dongyuan Zhan, 2018. "Harnessing the Double-edged Sword via Routing: Information Provision on Ride-hailing Platforms," Working Papers 18-04, NET Institute.
    6. Mor Armony & Guillaume Roels & Hummy Song, 2021. "Pooling Queues with Strategic Servers: The Effects of Customer Ownership," Operations Research, INFORMS, vol. 69(1), pages 13-29, January.
    7. Ying Xu & Alan Scheller-Wolf & Katia Sycara, 2015. "The Benefit of Introducing Variability in Single-Server Queues with Application to Quality-Based Service Domains," Operations Research, INFORMS, vol. 63(1), pages 233-246, February.
    8. Jinting Wang & Zhongbin Wang & Yunan Liu, 2020. "Reducing Delay in Retrial Queues by Simultaneously Differentiating Service and Retrial Rates," Operations Research, INFORMS, vol. 68(6), pages 1648-1667, November.
    9. Vincent Knight & Izabela Komenda & Jeff Griffiths, 2017. "Measuring the price of anarchy in critical care unit interactions," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(6), pages 630-642, June.
    10. Wang, Haiyan & Olsen, Tava Lennon & Liu, Guiqing, 2018. "Service capacity competition with peak arrivals and delay sensitive customers," Omega, Elsevier, vol. 77(C), pages 80-95.
    11. Shone, Rob & Glazebrook, Kevin & Zografos, Konstantinos G., 2019. "Resource allocation in congested queueing systems with time-varying demand: An application to airport operations," European Journal of Operational Research, Elsevier, vol. 276(2), pages 566-581.
    12. Sami Najafi-Asadolahi & Kristin Fridgeirsdottir, 2014. "Cost-per-Click Pricing for Display Advertising," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 482-497, October.
    13. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    14. Carri W. Chan & Vivek F. Farias & Gabriel J. Escobar, 2017. "The Impact of Delays on Service Times in the Intensive Care Unit," Management Science, INFORMS, vol. 63(7), pages 2049-2072, July.
    15. Sarang Deo & Itai Gurvich, 2011. "Centralized vs. Decentralized Ambulance Diversion: A Network Perspective," Management Science, INFORMS, vol. 57(7), pages 1300-1319, July.
    16. Xianyi Wang & Xiaofang Wang & Hui He, 2021. "Contracts to Coordinate Healthcare Providers in the Telemedicine Referral System," Sustainability, MDPI, vol. 13(18), pages 1-25, September.
    17. Dimitrakopoulos, Y. & Burnetas, A.N., 2016. "Customer equilibrium and optimal strategies in an M/M/1 queue with dynamic service control," European Journal of Operational Research, Elsevier, vol. 252(2), pages 477-486.
    18. Lauren Xiaoyuan Lu & Jan A. Van Mieghem & R. Canan Savaskan, 2009. "Incentives for Quality Through Endogenous Routing," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 254-273, July.
    19. Pengfei Guo & Christopher S. Tang & Yulan Wang & Ming Zhao, 2019. "The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment," Service Science, INFORMS, vol. 21(1), pages 154-170, January.
    20. Kräkel, Matthias & Schöttner, Anja, 2016. "Optimal sales force compensation," Journal of Economic Behavior & Organization, Elsevier, vol. 126(PA), pages 179-195.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03605421. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.