Agents’ Self‐Routing for Blended Operations to Balance Inbound and Outbound Services
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DOI: 10.1111/poms.13452
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- Hung Q. Nguyen & Tuan Phung-Duc, 2022. "Strategic customer behavior and optimal policies in a passenger–taxi double-ended queueing system with multiple access points and nonzero matching times," Queueing Systems: Theory and Applications, Springer, vol. 102(3), pages 481-508, December.
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