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Service gagnant ! Comprendre l’essor des chaînes

Author

Listed:
  • David Autissier

    (IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel)

  • Armelle Glérant-Glikson

    (IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel)

  • Joan Le Goff

    (IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel)

Abstract

La concentration dans la grande distribution va-t-elle se poursuivre à l'échelle européenne ? La standardisation dans la restauration se fait-elle aux dépens de la variété culinaire ? Comment La Poste peut-elle tirer profit de son réseau d'agences ? Longtemps considérés comme un cas particulier dans une économie à dominante industrielle, les services occupent une place croissante dans notre société. L'actualité financière et stratégique est marquée par l'essor de groupes d'envergure internationale. L'analyse de leur développement permet de montrer le caractère relatif et conventionnel de l'opposition entre biens et services. En outre, le centre de gravité de ces entreprises semble se déplacer de la production en tant que telle vers des relations de coordination « centre/périphérie ». Pour présenter cette thèse, trois niveaux de lecture sont proposés dans l'ouvrage. Le premier, descriptif, présente des situations d'entreprises de services. Le deuxième, analytique, soulève des problématiques de management en relation avec des travaux de gestion en stratégie, théories des organisations ou marketing. Le troisième enfin, plus conceptuel, avance des hypothèses relatives à la définition de nouvelles configurations organisationnelles. Universitaire ou professionnel, le lecteur trouvera ici des réflexions théoriques et pratiques abondamment illustrées et étayées par des cas de synthèse.

Suggested Citation

  • David Autissier & Armelle Glérant-Glikson & Joan Le Goff, 2000. "Service gagnant ! Comprendre l’essor des chaînes," Post-Print hal-03151451, HAL.
    • Handle: RePEc:hal:journl:hal-03151451
    Note: View the original document on HAL open archive server: https://hal.science/hal-03151451
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    References listed on IDEAS

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