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Understanding Consumer Internet of Things appropriation: a hierarchical component modelling approach

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  • Zeling Zhong

    () (MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School, LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - IMT-BS - Institut Mines-Télécom Business School)

  • Christine Balagué

    () (MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School, LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - IMT-BS - Institut Mines-Télécom Business School)

Abstract

The Consumer Internet of Things (CIoT), which has attracted increasing attention in recent years, is beginning to offer advantageous new services based on advances in IoT technologies, changing our daily lives. Nevertheless, previous literature has provided little insight into smart connected objects (SCO) consumers' appropriation measure and impact. The current research examines this appropriation through an empirical investigation of 505 SCO users by combining marketing and IS perspectives. The results show that CIoT appropriation is a higher order formative construct having knowledge, consciousness, self-adaptation, control, creation, psychological ownership as its first order reflective subdimensions. Furthermore, the study reveals a positive impact of CIoT appropriation on extra role behaviors, perceived value of SCO and satisfaction of life, as well as the mediating role of extra role behavior on the relationship between appropriation and perceived value of SCO.

Suggested Citation

  • Zeling Zhong & Christine Balagué, 2019. "Understanding Consumer Internet of Things appropriation: a hierarchical component modelling approach," Post-Print hal-02145551, HAL.
  • Handle: RePEc:hal:journl:hal-02145551
    Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-02145551
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    References listed on IDEAS

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    1. Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
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    4. Matthieu Mifsud & Anne-Sophie Cases & Gilles N'Goala, 2015. "Service appropriation: how do customers make the service their own?," Post-Print hal-02011212, HAL.
    5. Ngo, Liem Viet & O'Cass, Aron, 2013. "Innovation and business success: The mediating role of customer participation," Journal of Business Research, Elsevier, vol. 66(8), pages 1134-1142.
    6. Zhu, Dong Hong & Sun, Hui & Chang, Ya Ping, 2016. "Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 287-293.
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    Keywords

    Extra role behavior; Consumer Internet of Things; Appropriation;

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