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Les pratiques de veille technologique en logistique : le cas des prestataires de service logistiques

Author

Listed:
  • Christine Roussat

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

  • Nathalie Fabbe-Costes

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

Abstract

La tendance à l'externalisation des opérations logistiques par les sociétés industrielles et commerciales fait des prestataires de services logistiques (PSL) des professionnels désormais reconnus. L'essor des technologies utilisées dans les activités de pilotage des flux conduit les donneurs d'ordre à rechercher auprès des prestataires une expertise et un savoir-faire, en même temps qu'une maîtrise des technologies. Ces technologies (tant pour le flux physique que pour le flux informationnel) se caractérisent par des innovations permanentes et constituent aujourd'hui un facteur clé de succès majeur en logistique. Par conséquent, la pratique d'une veille technologique nous semble, pour les prestataires, une composante indispensable d'un management proactif. Ces entreprises ont-elles une pratique de veille ? Quelles en sont les composantes ? Quels sont les dispositifs organisationnels et les processus développés ? Telles sont les questions qui nous ont conduites à engager un programme de recherche sur les pratiques de veille technologique chez les prestataires de services logistiques. Notre article présente les principaux résultats de la première phase de notre programme de recherche qui a consisté en une revue de littérature, un examen de la presse professionnelle logistique, quelques entretiens exploratoires et une enquête par questionnaire visant à mieux connaître les pratiques de veille des PSL. L'état des lieux que nous avons ainsi réalisé apporte des réponses quand aux composantes du processus de veille des PSL, à leurs dispositions structurelles de veille et enfin aux facteurs potentiellement explicatifs de ces pratiques.

Suggested Citation

  • Christine Roussat & Nathalie Fabbe-Costes, 2000. "Les pratiques de veille technologique en logistique : le cas des prestataires de service logistiques," Post-Print hal-01421537, HAL.
    • Handle: RePEc:hal:journl:hal-01421537
    DOI: 10.1080/12507970.2000.11516731
    Note: View the original document on HAL open archive server: https://hal.science/hal-01421537
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    References listed on IDEAS

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