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Privacy Management Contracts And Economics, Using Service Level Agreements (Sla)

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  • Pau, L-F.

Abstract

Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements around privacy features, including qualitative and quantitative ones. It also casts privacy management into a business perspective with benefits and costs to either party in a process.

Suggested Citation

  • Pau, L-F., 2005. "Privacy Management Contracts And Economics, Using Service Level Agreements (Sla)," ERIM Report Series Research in Management ERS-2005-014-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  • Handle: RePEc:ems:eureri:1938
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    Keywords

    Privacy Features; Privacy Management; SLA; Service Level Agreement;

    JEL classification:

    • K19 - Law and Economics - - Basic Areas of Law - - - Other
    • L63 - Industrial Organization - - Industry Studies: Manufacturing - - - Microelectronics; Computers; Communications Equipment
    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics

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