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Mind the App: do European deposits react to digitalisation?

Author

Listed:
  • Fascione, Luisa
  • Scheubel, Beatrice
  • Stracca, Livio
  • Wildmann, Nadya
  • Jacoubian, Juan Ignacio

Abstract

The March 2023 banking turmoil has intensified discussions whether social media and the digitalisation of finance have become significant factors in driving severe deposit outflows. We introduce the concept of deposits-at-risk and utilize quantile regressions for disentangling determinants of stressed outflows at the lowest tail of the distribution. For a sample of large banks directly supervised by the ECB, our findings indicate that an increased use of online banking services leads to a small amplification of extreme deposit outflows, but this effect is not further exacerbated by the availability of a mobile banking app. Online banking use and availability of a mobile app do not have a causal effect on deposit volatility in normal times. Finally, social media are impactful only in idiosyncratic cases. JEL Classification: G20, G21, G28

Suggested Citation

  • Fascione, Luisa & Scheubel, Beatrice & Stracca, Livio & Wildmann, Nadya & Jacoubian, Juan Ignacio, 2025. "Mind the App: do European deposits react to digitalisation?," Working Paper Series 3092, European Central Bank.
    • Handle: RePEc:ecb:ecbwps:20253092
    Note: 2025627
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    JEL classification:

    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation

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