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Studying Innovation And Change Activities In Kibs Through The Lens Of Innovative Behaviour

Author

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  • TIINA TUOMINEN

    (Aalto University School of Science, BIT Research Centre, P.O. Box 15500, FI-00076 Aalto, Finland)

  • MARJA TOIVONEN

    (VTT Technical Research Centre of Finland, Organisations, networks and innovations systems, P.O. Box 1000, 02044 VTT, Finland)

Abstract

This paper examines innovation and change activities in knowledge-intensive business service (KIBS) firms from the perspective of innovative behaviour. Earlier studies have shown that innovation activities in these firms are typically dispersed around the organisation and intertwined with service delivery. Drawing on the theories of innovative behaviour, we map out the variety of micro-level innovation and change activities at three KIBS firms. Our findings suggest that various types of innovative behaviour take place throughout an innovation or change process: idea generation continues until the end of the process and application starts in its early stages. The study also confirms earlier results on the dispersed nature of innovation and change activities in KIBS firms, although different role expectations limited employees' innovative behaviour. Innovative behaviour was performed as both in- and extra-role behaviour at different organisational levels. These findings have implications for both researchers and practitioners.

Suggested Citation

  • Tiina Tuominen & Marja Toivonen, 2011. "Studying Innovation And Change Activities In Kibs Through The Lens Of Innovative Behaviour," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 393-422.
    • Handle: RePEc:wsi:ijimxx:v:15:y:2011:i:02:n:s1363919611003209
    DOI: 10.1142/S1363919611003209
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    References listed on IDEAS

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    Cited by:

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    2. Sverre J Herstad & Marte CW Solheim & Marit Engen, 2019. "Learning through urban labour pools: Collected worker experiences and innovation in services," Environment and Planning A, , vol. 51(8), pages 1720-1740, November.
    3. Yvonne Brunetto & Matthew J. Xerri & Silvia Nelson & Benjamin Farr-Wharton, 2016. "The Role Of Informal And Formal Networks: How Professionals Can Be Innovative In A Constrained Fiscal Environment," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-27, April.
    4. Sverre J. Herstad & Marte C. W. Solheim & Marit Engen, 2021. "Collected worker experiences, knowledge management practices and service innovation in urban Norway," Papers in Regional Science, Wiley Blackwell, vol. 100(6), pages 1501-1525, December.

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