IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v25y2019n2p377-401.html
   My bibliography  Save this article

Dynamic capabilities and high performance organization of hotel business: empirical investigation into world class tourism destination

Author

Listed:
  • Kanittha Pattanasing Author-Email: p_kanitt@hotmail.com

    (Graduate Program in Innovation Management and Business Development School of Management, Walailak University 222 Thaiburi, Thasala, Nakhon Si Thammarat 80160, Thailand)

  • Somnuk Aujirapongpan

    (UGraduate Program in Innovation Management and Business Development School of Management, Walailak University 222 Thaiburi, Thasala, Nakhon Si Thammarat 80160, Thailand)

  • Suwit Srimai

    (Faculty of Liberal Arts and Management Sciences Prince of Songkla University, Surat Thani Campus 31 Makham Tia, Muang Surat Thani, Surat Thani 84000, Thailand)

Abstract

Purpose – The fact that Thailand has been a popular destination among global tourists has created challenges for hotel businesses to achieve high performance with excellent services that are responsive to the needs of global travelers. This article aims to provide empirical evidence on the causal relationships among the effects of the dynamic capabilities, high-performance organization and organizational performance of hotel businesses in a world-class tourism destination. Design – Theoretical views on management were gathered to create a conceptual framework that is the source of different performance results and that has 2 main factors: (1) dynamic capabilities and (2) the high-performance organization. Methodology – This paper is quantitative research, using questionnaires to collect data from 109 hotel businesses located on Samui Island, Thailand. The data were first analyzed using descriptive statistics and were then compared by groups of hotel characteristics using t-tests and ANOVA. Finally, confirmatory factor analysis and structural equation modeling were conducted. Findings – This study shows that hotel characteristics differently affected dynamic capabilities, the high-performance organization and performance. The results also indicate that the highperformance organization not only has a direct positive effect on performance but it also completely meditates the relationship between dynamic capabilities and performance. Originality of the research – The findings should be useful for hotel managers who aim to improve their hotels’ dynamic capabilities to enhance the high-performance organization and firm performance.

Suggested Citation

  • Kanittha Pattanasing Author-Email: p_kanitt@hotmail.com & Somnuk Aujirapongpan & Suwit Srimai, 2019. "Dynamic capabilities and high performance organization of hotel business: empirical investigation into world class tourism destination," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(2), pages 377-401, December.
    • Handle: RePEc:tho:journl:v:25:y:2019:n:2:p:377-401
    DOI: https://doi.org/10.20867/thm.25.2.8
    as

    Download full text from publisher

    File URL: https://hrcak.srce.hr/229721
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.20867/thm.25.2.8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jantunen, Ari & Ellonen, Hanna-Kaisa & Johansson, Anette, 2012. "Beyond appearances – Do dynamic capabilities of innovative firms actually differ?," European Management Journal, Elsevier, vol. 30(2), pages 141-155.
    2. Paul A. Pavlou & Omar A. El Sawy, 2006. "From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development," Information Systems Research, INFORMS, vol. 17(3), pages 198-227, September.
    3. André de Waal & Robert Goedegebuure, 2017. "Investigating the causal link between a management improvement technique and organizational performance," Management Research Review, Emerald Group Publishing Limited, vol. 40(4), pages 429-450, April.
    4. Gianmario Verona & Davide Ravasi, 2003. "Unbundling dynamic capabilities: an exploratory study of continuous product innovation," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 12(3), pages 577-606, June.
    5. Xinping Shi & Ziqi Liao, 2013. "The mediating effects of interfirm business process integration and joint teamwork on firm performance in supply chains," Asia Pacific Journal of Management, Springer, vol. 30(4), pages 1243-1264, December.
    6. André de Waal, 2011. "Characteristics of High Performance Organizations," Working Papers 2011/04, Maastricht School of Management.
    7. Enrique Claver-Cortés & Jorge Pereira-Moliner & José F. Molina-Azorín, 2009. "Strategic groups and performance in the Spanish hotel sector," The Service Industries Journal, Taylor & Francis Journals, vol. 29(7), pages 943-961, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. André de Waal, 2017. "Evaluating High Performance the Evidence-Based Way: The Case of the Swagelok Transformers," SAGE Open, , vol. 7(4), pages 21582440177, October.
    2. Cristina Fernandes & João J. Ferreira & Mário L. Raposo & Cristina Estevão & Marta Peris-Ortiz & Carlos Rueda-Armengot, 2017. "The dynamic capabilities perspective of strategic management: a co-citation analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 112(1), pages 529-555, July.
    3. Marjorie Lecerf & Nessrine Omrani, 2020. "SME Internationalization: the Impact of Information Technology and Innovation," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 805-824, June.
    4. André de Waal & Julie Linthorst, 2020. "Future-Proofing the High-Performance Organization," Sustainability, MDPI, vol. 12(20), pages 1-14, October.
    5. Eriksson, Taina, 2014. "Processes, antecedents and outcomes of dynamic capabilities," Scandinavian Journal of Management, Elsevier, vol. 30(1), pages 65-82.
    6. André de Waal & Tobias Mulimbika, 2017. "A Comparative Analysis of Zambian Governmental Institutions Using the HPO Framework," SAGE Open, , vol. 7(3), pages 21582440177, July.
    7. Michael L. Harris & Rosann Webb Collins & Alan R. Hevner, 2009. "Control of Flexible Software Development Under Uncertainty," Information Systems Research, INFORMS, vol. 20(3), pages 400-419, September.
    8. Claudimar Pereira da Veiga & Cassia Rita Pereira da Veiga & Mônica Maier Giacomini & Heitor Takashi Kato & Jansen Maia Del Corso, 2015. "Evolution of Capabilities in the Discovery Cycle of an Innovation in the Pharmaceutical Market," International Review of Management and Marketing, Econjournals, vol. 5(3), pages 141-153.
    9. Makkonen, Hannu & Pohjola, Mikko & Olkkonen, Rami & Koponen, Aki, 2014. "Dynamic capabilities and firm performance in a financial crisis," Journal of Business Research, Elsevier, vol. 67(1), pages 2707-2719.
    10. Lars Matysiak & Alan M. Rugman & Andreas Bausch, 2018. "Dynamic Capabilities of Multinational Enterprises: The Dominant Logics Behind Sensing, Seizing, and Transforming Matter!," Management International Review, Springer, vol. 58(2), pages 225-250, April.
    11. Maren Schlömer & Hendrik Wilhelm & Indre Maurer & Frank Wallau, 2013. "Die Wirkung dynamischer Fähigkeiten auf die Effektivität und Effizienz operativer Prozesse," Schmalenbach Journal of Business Research, Springer, vol. 65(3), pages 214-243, May.
    12. Lise Gastaldi, 2009. "Stratégies d'innovation et modes de management de la recherche en entreprise. La formalisation de trois idéaux-types," Post-Print halshs-00384386, HAL.
    13. Tobias Knabke & Sebastian Olbrich, 2018. "Building novel capabilities to enable business intelligence agility: results from a quantitative study," Information Systems and e-Business Management, Springer, vol. 16(3), pages 493-546, August.
    14. FeCheng Ma & Farhan Khan & Kashif Ullah Khan & Si XiangYun, 2021. "Investigating the Impact of Information Technology, Absorptive Capacity, and Dynamic Capabilities on Firm Performance: An Empirical Study," SAGE Open, , vol. 11(4), pages 21582440211, November.
    15. André de Waal, 2011. "Strategy Only Matters A Bit: The role of Strategy in the High Performance Organization," Working Papers 2011/02, Maastricht School of Management.
    16. Naciba Haned & Caroline Mothe & Thuc Uyen Nguyen-Thi, 2014. "Firm persistence in technological innovation: the relevance of organizational innovation," Post-Print halshs-01496526, HAL.
    17. Jantunen, Ari & Tarkiainen, Anssi & Chari, Simos & Oghazi, Pejvak, 2018. "Dynamic capabilities, operational changes, and performance outcomes in the media industry," Journal of Business Research, Elsevier, vol. 89(C), pages 251-257.
    18. Amel Attour & Pierre Barbaroux, 2015. "Le rôle des processus de connaissances dans le cycle de vie d'un écosystème d'affaires," Post-Print halshs-01244401, HAL.
    19. Michael K. Fung, 2019. "Fraudulent Financial Reporting and Technological Capability in the Information Technology Sector: A Resource-Based Perspective," Journal of Business Ethics, Springer, vol. 156(2), pages 577-589, May.
    20. Abhipsa Pal & Tejaswini Herath & Rahul De’ & H. Raghav Rao, 2021. "Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage," Information Systems Frontiers, Springer, vol. 23(4), pages 941-961, August.

    More about this item

    Keywords

    Dynamic capabilities; High-performance organization (HPO); Hotel business Journal: Tourism and Hospitality Management;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:25:y:2019:n:2:p:377-401. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.