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Entrepreneurial orientation and the performance of service business


  • Sang Lee


  • Seongbae Lim



The purpose of this study is to investigate the impact of entrepreneurial orientation (EO) on the performance of service businesses. For this purpose, we analyzed the data from the owners of Japanese food restaurants. The results of this study suggest: (1) the owner’s personal attributes have a strong influence on the performance of small- and medium-sized service businesses and (2) most EO dimensions have a positive impact on the service firm’s performance. These findings emphasize the importance of developing EO among the owners of small- and medium-sized service businesses for their success. Copyright Springer-Verlag 2009

Suggested Citation

  • Sang Lee & Seongbae Lim, 2009. "Entrepreneurial orientation and the performance of service business," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 1-13, March.
  • Handle: RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13
    DOI: 10.1007/s11628-008-0051-5

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    References listed on IDEAS

    1. George, William R., 1990. "Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level," Journal of Business Research, Elsevier, vol. 20(1), pages 63-70, January.
    2. Hartline, Michael D. & Jones, Keith C., 1996. "Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions," Journal of Business Research, Elsevier, vol. 35(3), pages 207-215, March.
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    Cited by:

    1. Sang-Gun Lee & Silvana Trimi & Won Byun & Mincheol Kang, 2011. "Innovation and imitation effects in Metaverse service adoption," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 155-172, June.
    2. repec:eee:touman:v:53:y:2016:i:c:p:215-228 is not listed on IDEAS
    3. Elmar D. Konrad, 2015. "Cultural Entrepreneurship and Money: Start-Up Financing Structures in the Creative Industries (Przedsiebiorczosc w sektorze kultury a srodki finansowe – struktury finansowania nowych przedsiebiorstw w," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(56), pages 159-176.
    4. Virginia Simón-Moya & Lorenzo Revuelto-Taboada & Domingo Ribeiro-Soriano, 2012. "Are success and survival factors the same for social and business ventures?," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 219-242, June.


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