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The mediating role of education and training in linking process management and product-service design

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  • Tryson Yangailo

    (Independent Researcher)

Abstract

This study examines the relationship between process management and product-service design, focusing particularly on the mediating role of education and training. A quantitative approach was used to collect data from 154 TAZARA management respondents, which was then analyzed using Jamovi software. The results suggest that process management significantly impacts product-service design directly and indirectly through education and training. These findings contribute to theoretical perspectives by emphasizing the importance of structured learning in improving product-service design outcomes. The study extends human capital theory and dynamic capability perspectives. Practical insights suggest that organizations should integrate process management with continuous skill development to maintain a competitive advantage. Additionally, the study underscores the need for organizations to invest in employee training to optimize PM strategies and drive innovation. Future research could explore additional mediators or moderators, such as organizational culture or technological advances, to further refine the model.

Suggested Citation

  • Tryson Yangailo, 2025. "The mediating role of education and training in linking process management and product-service design," SN Business & Economics, Springer, vol. 5(10), pages 1-18, October.
    • Handle: RePEc:spr:snbeco:v:5:y:2025:i:10:d:10.1007_s43546-025-00917-5
    DOI: 10.1007/s43546-025-00917-5
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    References listed on IDEAS

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    1. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The relationship between organization strategy, total quality management (TQM), and organization performance--the mediating role of TQM," European Journal of Operational Research, Elsevier, vol. 168(1), pages 35-50, January.
    2. Yuya Mitake & Kenshiro Hiramitsu & Yusuke Tsutsui & Mar’atus Sholihah & Yoshiki Shimomura, 2020. "A Strategic Planning Method to Guide Product—Service System Development and Implementation," Sustainability, MDPI, vol. 12(18), pages 1-23, September.
    3. Tryson Yangailo & Ruth Mkandawire, 2023. "Assessing the influence of education and training on important innovations through quality results: the case of railway sector," International Journal of Knowledge Management in Tourism and Hospitality, Inderscience Enterprises Ltd, vol. 3(1), pages 31-49.
    4. Tryson Yangailo, 2025. "The role of transformational leadership and process management in enhancing productivity," SN Business & Economics, Springer, vol. 5(8), pages 1-18, August.
    5. Herrmann, Andreas & Huber, Frank & Braunstein, Christine, 2000. "Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction," International Journal of Production Economics, Elsevier, vol. 66(1), pages 77-96, June.
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