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Conceptualizing Business Process Standardization: A Review and Synthesis

Author

Listed:
  • Kanika Goel

    (Queensland University of Technology)

  • Wasana Bandara

    (Queensland University of Technology)

  • Guy Gable

    (Queensland University of Technology)

Abstract

‘Business Process Standardization’ (BPS) is a practice intended to achieve consistency across underlying organizational processes, in support of service-delivery excellence and optimization of costs and benefits. Given the growing importance of BPS, there is need in both research and practice for clearer conceptual understanding of the notion. Following a systematic literature review approach, prior work on Business Process Standardization is synthesized and extended using tool-supported qualitative data analysis techniques, to derive an evidence-based, holistic conceptualization of BPS. We distil seven stages of BPS execution, propose a refined definition for BPS, and identify measures that gauge the several conceptual themes of BPS. The findings provide solid theoretical foundations, and practicable guidelines for future BPS researchers and practitioners.

Suggested Citation

  • Kanika Goel & Wasana Bandara & Guy Gable, 2023. "Conceptualizing Business Process Standardization: A Review and Synthesis," Schmalenbach Journal of Business Research, Springer, vol. 75(2), pages 195-237, June.
    • Handle: RePEc:spr:sjobre:v:75:y:2023:i:2:d:10.1007_s41471-023-00158-y
    DOI: 10.1007/s41471-023-00158-y
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    References listed on IDEAS

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    2. Heidi Romero & Remco Dijkman & Paul Grefen & Arjan Weele, 2015. "Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(4), pages 261-270, August.
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