IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v48y2014i2p645-657.html

A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model

Author

Listed:
  • Yen-Cheng Chen
  • Tung-Han Yu

  • Pei-Ling Tsui
  • Ching-Sung Lee

Abstract

Governments in all over the world put great efforts on promoting domestic leisure and tourist activities, which leads to the enhancement of market potential and opportunities. Among all hospitality businesses such as restaurants, clubs, recreational villa, spa and beauty salon, international hotels is generating most percentage of profit in this sector. International hotels not only provide basic equipment and intimate service, but also emphasize on extreme quality of atmosphere sensation for customers. This study utilizes a two-step method with Delphi in the first and fuzzy analytic hierarchy process (AHP) (FAHP) in the second phase. The first phase is to collect information and knowledge to construct an AHP hierarchy to evaluate hotel atmosphere. The second phase incorporates a FAHP method to integrate experts’ knowledge and calculate priorities of criteria. This research provides insights of international hotel atmosphere evaluation and directions for future development of hotel atmospheres for decision makers. Copyright Springer Science+Business Media Dordrecht 2014

Suggested Citation

  • Yen-Cheng Chen & Tung-Han Yu & Pei-Ling Tsui & Ching-Sung Lee, 2014. "A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(2), pages 645-657, March.
    • Handle: RePEc:spr:qualqt:v:48:y:2014:i:2:p:645-657
    DOI: 10.1007/s11135-012-9792-2
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-012-9792-2
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-012-9792-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Chan, Felix T.S. & Kumar, Niraj, 2007. "Global supplier development considering risk factors using fuzzy extended AHP-based approach," Omega, Elsevier, vol. 35(4), pages 417-431, August.
    2. Amid, A. & Ghodsypour, S.H. & O'Brien, C., 2011. "A weighted max-min model for fuzzy multi-objective supplier selection in a supply chain," International Journal of Production Economics, Elsevier, vol. 131(1), pages 139-145, May.
    3. Ayağ, Zeki & Gürcan Özdemir, Rifat, 2012. "Evaluating machine tool alternatives through modified TOPSIS and alpha-cut based fuzzy ANP," International Journal of Production Economics, Elsevier, vol. 140(2), pages 630-636.
    4. Hodgkin, Julie & Belton, Valerie & Koulouri, Anastasia, 2005. "Supporting the intelligent MCDA user: A case study in multi-person multi-criteria decision support," European Journal of Operational Research, Elsevier, vol. 160(1), pages 172-189, January.
    5. Yoo, Changjo & Park, Jonghee & MacInnis, Deborah J., 1998. "Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude," Journal of Business Research, Elsevier, vol. 42(3), pages 253-263, July.
    6. Babin, Barry J. & Hardesty, David M. & Suter, Tracy A., 2003. "Color and shopping intentions: The intervening effect of price fairness and perceived affect," Journal of Business Research, Elsevier, vol. 56(7), pages 541-551, July.
    7. Shao, Chris Y. & Baker, Julie A. & Wagner, Judy, 2004. "The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender," Journal of Business Research, Elsevier, vol. 57(10), pages 1164-1176, October.
    8. Guitouni, Adel & Martel, Jean-Marc, 1998. "Tentative guidelines to help choosing an appropriate MCDA method," European Journal of Operational Research, Elsevier, vol. 109(2), pages 501-521, September.
    9. Buckley, James J. & Feuring, Thomas & Hayashi, Yoichi, 2001. "Fuzzy hierarchical analysis revisited," European Journal of Operational Research, Elsevier, vol. 129(1), pages 48-64, February.
    10. Yu, Min-Chun & Goh, Mark & Lin, Hung-Chung, 2012. "Fuzzy multi-objective vendor selection under lean procurement," European Journal of Operational Research, Elsevier, vol. 219(2), pages 305-311.
    11. Neves, L.P. & Dias, L.C. & Antunes, C.H. & Martins, A.G., 2009. "Structuring an MCDA model using SSM: A case study in energy efficiency," European Journal of Operational Research, Elsevier, vol. 199(3), pages 834-845, December.
    12. Wang, Xiaojun & Chan, Hing Kai & Yee, Rachel W.Y. & Diaz-Rainey, Ivan, 2012. "A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain," International Journal of Production Economics, Elsevier, vol. 135(2), pages 595-606.
    13. Borges, Pedro C. & Villavicencio, Arturo, 2004. "Avoiding academic and decorative planning in GHG emissions abatement studies with MCDA:: The Peruvian case," European Journal of Operational Research, Elsevier, vol. 152(3), pages 641-654, February.
    14. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gerarda Fattoruso & Maria Grazia Olivieri, 2023. "Checking consistency for Group-PAHP: a case study of tourism facilities in COVID-19 pandemic," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 497-515, October.
    2. Gupta, Pranav & Bharat, Alka & McCullen, Nick & Kershaw, Tristan, 2025. "Promoting sustainable land management: An innovative approach to land-take decision-making," Land Use Policy, Elsevier, vol. 149(C).
    3. Jana Stofkova & Matej Krejnus & Katarina Repkova Stofkova & Peter Malega & Vladimira Binasova, 2022. "Use of the Analytic Hierarchy Process and Selected Methods in the Managerial Decision-Making Process in the Context of Sustainable Development," Sustainability, MDPI, vol. 14(18), pages 1-20, September.
    4. Pranav Gupta & Alka Bharat, 2022. "Developing sustainable development Index as a tool for appropriate urban land take," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(11), pages 13378-13406, November.
    5. Talib Hussain & Benqian Li & Dake Wang, 2018. "What Factors Influence the Sustainable Tour Process in Social Media Usage? Examining a Rural Mountain Region in Pakistan," Sustainability, MDPI, vol. 10(7), pages 1-16, June.
    6. Ke Xue & Yuanbing Deng & Shuyao Wang, 2015. "What factors influence national image in disaster reports? Evidence from China," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(3), pages 1257-1265, May.
    7. Tanyas, Mehmet & Ozkanlisoy, Ozden, 2025. "Designating optimal location of urban consolidation centres in the city of Istanbul: A triple-staged approach in the context of sustainable supply chain management," Research in Transportation Economics, Elsevier, vol. 114(C).
    8. Talib Hussain & Benqian Li, 2018. "Measuring country image in terrorism reports: evidence from Pakistan," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(2), pages 759-770, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chen-Hui Chou & Gin-Shuh Liang & Hung-Chung Chang, 2013. "A fuzzy AHP approach based on the concept of possibility extent," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 1-14, January.
    2. Aysu Göçer & Ceren Altuntas Vural & Durmuş Ali Deveci, 2019. "Drivers of and barriers against market orientation: a study of Turkish container ports," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 21(2), pages 278-305, June.
    3. Marcus V. C. Fagundes & Bernd Hellingrath & Francisco G. M. Freires, 2021. "Supplier Selection Risk: A New Computer-Based Decision-Making System with Fuzzy Extended AHP," Logistics, MDPI, vol. 5(1), pages 1-17, March.
    4. Marko J Djapan & Danijela P Tadic & Ivan D Macuzic & Predrag Dj Dragojovic, 2015. "A new fuzzy model for determining risk level on the workplaces in manufacturing small and medium enterprises," Journal of Risk and Reliability, , vol. 229(5), pages 456-468, October.
    5. Shubham Gupta & Raghav Khanna & Pranay Kohli & Sarthak Agnihotri & Umang Soni & M. Asjad, 2023. "Risk evaluation of electric vehicle charging infrastructure using Fuzzy AHP – a case study in India," Operations Management Research, Springer, vol. 16(1), pages 245-258, March.
    6. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
    7. Somsuk, Nisakorn & Laosirihongthong, Tritos, 2014. "A fuzzy AHP to prioritize enabling factors for strategic management of university business incubators: Resource-based view," Technological Forecasting and Social Change, Elsevier, vol. 85(C), pages 198-210.
    8. Remigiusz Gawlik & Dominika Siwiec & Andrzej Pacana, 2024. "Quality–Cost–Environment Assessment of Sustainable Manufacturing of Photovoltaic Panels," Energies, MDPI, vol. 17(7), pages 1-17, March.
    9. Wang, Xiaojun & Chan, Hing Kai & Li, Dong, 2015. "A case study of an integrated fuzzy methodology for green product development," European Journal of Operational Research, Elsevier, vol. 241(1), pages 212-223.
    10. Wang, Ying-Ming & Luo, Ying & Hua, Zhongsheng, 2008. "On the extent analysis method for fuzzy AHP and its applications," European Journal of Operational Research, Elsevier, vol. 186(2), pages 735-747, April.
    11. Dominika Siwiec & Andrzej Pacana, 2021. "Model Supporting Development Decisions by Considering Qualitative–Environmental Aspects," Sustainability, MDPI, vol. 13(16), pages 1-28, August.
    12. Rezaei, Jafar & Ortt, Roland, 2013. "Multi-criteria supplier segmentation using a fuzzy preference relations based AHP," European Journal of Operational Research, Elsevier, vol. 225(1), pages 75-84.
    13. Ye, Yuchen & Yang, Yikai & Huang, Qi, 2023. "Identifying and examining the role of pop-up store design: A mixed-methods study," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    14. Aysu Göçer & Yao Henry Jin & Stanley E. Fawcett, 2019. "How Does the Contingent Sustainability–Risk–Cost Relationship Affect the Viability of CSR? An Emerging Economy Perspective," Sustainability, MDPI, vol. 11(19), pages 1-25, September.
    15. José Ribas, 2014. "An Assessment of Conflicting Intentions in the Use of Multipurpose Water Reservoirs," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 28(12), pages 3989-4000, September.
    16. Kayakutlu, Gülgün & Büyüközkan, Gülçin, 2008. "Assessing knowledge-based resources in a utility company: Identify and prioritise the balancing factors," Energy, Elsevier, vol. 33(7), pages 1027-1037.
    17. Mohamed, Emad & Seresht, Nima Gerami & Jafari, Parinaz & AbouRizk, Simaan, 2024. "Risk assessment for onshore wind projects in Canada," Renewable and Sustainable Energy Reviews, Elsevier, vol. 191(C).
    18. Congjun Rao & Mark Goh & Junjun Zheng, 2017. "Decision Mechanism for Supplier Selection Under Sustainability," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 87-115, January.
    19. Murat Başeğmez, 2025. "Evaluating shipyard site selection using a GIS-based hybrid multi-criteria approach for sustainable and strategic planning," Operational Research, Springer, vol. 25(4), pages 1-43, December.
    20. Muhammad Mohsin & Yin Hengbin & Zhang Luyao & Li Rui & Qian Chong & Ana Mehak, 2022. "An Application of Multiple-Criteria Decision Analysis for Risk Prioritization and Management: A Case Study of the Fisheries Sector in Pakistan," Sustainability, MDPI, vol. 14(14), pages 1-21, July.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:48:y:2014:i:2:p:645-657. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.