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The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender

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  • Shao, Chris Y.
  • Baker, Julie A.
  • Wagner, Judy

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  • Shao, Chris Y. & Baker, Julie A. & Wagner, Judy, 2004. "The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender," Journal of Business Research, Elsevier, vol. 57(10), pages 1164-1176, October.
  • Handle: RePEc:eee:jbrese:v:57:y:2004:i:10:p:1164-1176
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    References listed on IDEAS

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    1. Sharma, Arun & Stafford, Thomas F., 2000. "The Effect of Retail Atmospherics on Customers' Perceptions of Salespeople and Customer Persuasion:: An Empirical Investigation," Journal of Business Research, Elsevier, vol. 49(2), pages 183-191, August.
    2. Meyers-Levy, Joan & Maheswaran, Durairaj, 1991. " Exploring Differences in Males' and Females' Processing Strategies," Journal of Consumer Research, Oxford University Press, vol. 18(1), pages 63-70, June.
    3. Hui, Michael K & Bateson, John E G, 1991. " Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience," Journal of Consumer Research, Oxford University Press, vol. 18(2), pages 174-184, September.
    4. Zaichkowsky, Judith Lynne, 1985. " Measuring the Involvement Construct," Journal of Consumer Research, Oxford University Press, vol. 12(3), pages 341-352, December.
    5. Chebat, Jean-Charles & Dube, Laurette, 2000. "Evolution and Challenges Facing Retail Atmospherics:: The Apprentice Sorcerer Is Dying," Journal of Business Research, Elsevier, vol. 49(2), pages 89-90, August.
    6. Babin, Barry J. & Darden, William R., 1996. "Good and bad shopping vibes: Spending and patronage satisfaction," Journal of Business Research, Elsevier, vol. 35(3), pages 201-206, March.
    7. Swinyard, William R, 1993. " The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions," Journal of Consumer Research, Oxford University Press, vol. 20(2), pages 271-280, September.
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    Cited by:

    1. repec:eee:touman:v:40:y:2014:i:c:p:244-259 is not listed on IDEAS
    2. repec:eee:joreco:v:30:y:2016:i:c:p:212-221 is not listed on IDEAS
    3. Rundle-Thiele, Sharyn & Paladino, Angela & Apostol Jr., Sergio Antonio G., 2008. "Lessons learned from renewable electricity marketing attempts: A case study," Business Horizons, Elsevier, vol. 51(3), pages 181-190.
    4. repec:eee:joreco:v:30:y:2016:i:c:p:59-66 is not listed on IDEAS
    5. repec:eee:aumajo:v:21:y:2013:i:2:p:85-93 is not listed on IDEAS
    6. repec:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0346-5 is not listed on IDEAS
    7. Yen-Cheng Chen & Tung-Han Yu & Pei-Ling Tsui & Ching-Sung Lee, 2014. "A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(2), pages 645-657, March.
    8. Chiu, Su-Chin & Liu, Chih-Hsing & Tu, Jin-Hua, 2016. "The influence of tourists' expectations on purchase intention: Linking marketing strategy for low-cost airlines," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 226-234.
    9. repec:eee:joreco:v:16:y:2009:i:5:p:407-413 is not listed on IDEAS
    10. repec:eee:joreco:v:31:y:2016:i:c:p:294-303 is not listed on IDEAS
    11. Montoya, Detra Y. & Briggs, Elten, 2013. "Shared ethnicity effects on service encounters: A study across three U.S. subcultures," Journal of Business Research, Elsevier, vol. 66(3), pages 314-320.

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