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A whole new world, a new fantastic point of view: Charting unexplored territories in consumer research with generative artificial intelligence

Author

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  • Kiwoong Yoo

    (Haslam College of Business, University of Tennessee)

  • Michael Haenlein

    (ESCP Business School
    University of Liverpool Management School, University of Liverpool)

  • Kelly Hewett

    (Colorado State University)

Abstract

Integrating generative artificial intelligence (AI), particularly large multimodal models (LMMs) like ChatGPT, into the research process offers significant opportunities for marketing scholars. This manuscript provides a field guide into the potential advantages and possible limitations of using LMMs in different stages of consumer research, including idea generation, theory development, pretesting and pilot testing, data collection for experimental designs, data analysis, and reporting. We illustrate LMMs’ capabilities by replicating the consumer research stages of 35 articles from five marketing journals using ChatGPT-4o. Our findings suggest that LMMs enhance the efficiency and effectiveness of consumer research, though their performance varies across stages. LMMs excel in developing theoretical frameworks and collecting data for experimental designs, offer moderate support for idea generation, pre-/pilot testing, and reporting but perform less effectively in data analysis (e.g., silicon sampling). This manuscript underscores generative AI’s potential in consumer research and calls for further exploration into ethical guidelines and best practices to ensure high-quality work.

Suggested Citation

  • Kiwoong Yoo & Michael Haenlein & Kelly Hewett, 2025. "A whole new world, a new fantastic point of view: Charting unexplored territories in consumer research with generative artificial intelligence," Journal of the Academy of Marketing Science, Springer, vol. 53(3), pages 723-759, May.
    • Handle: RePEc:spr:joamsc:v:53:y:2025:i:3:d:10.1007_s11747-025-01097-2
    DOI: 10.1007/s11747-025-01097-2
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    Cited by:

    1. Gaia Rubera & Weifeng Li & John Hulland, 2025. "Generative artificial intelligence: Marketing’s death knell or ringing in a new era?," Journal of the Academy of Marketing Science, Springer, vol. 53(3), pages 673-676, May.
    2. Erik Hermann & Stefano Puntoni, 2025. "Empowering GenAI stakeholders," Journal of the Academy of Marketing Science, Springer, vol. 53(3), pages 677-683, May.

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