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Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context

Author

Listed:
  • Chengsi Li

    (Kookmin University)

  • Shu Zhang

    (Kookmin University)

  • Weijie Ling

    (Kookmin University)

  • Liquan Zhao

    (Fujian Normal University)

  • Younghwan Pan

    (Kookmin University)

Abstract

This research paper explores the critical aspects of User Experience (UX) in Electric Vehicle Charging Applications (EVCA) within the Chinese context. Employing a mixed-methods approach, the study identifies and validates six key UX factors: user-friendliness, payment convenience, information reliability, practical functionality, interactivity, and privacy protection. The research examines how these factors contribute to user satisfaction, emphasizing the contextual variability of user perceptions, particularly regarding privacy protection. The findings provide valuable insights for EVCA developers and operators, emphasizing the importance of user-centered design principles and the enhancement of key UX elements. The paper suggests that developers should focus on creating EVCA systems that prioritize user needs, while operators should consider user demographics and streamline operational procedures. Despite privacy protection not being a significant factor in this study, its potential to enhance user trust is recognized. The study contributes to the theoretical understanding of EVCA and offers practical guidance for improving UX in China’s rapidly evolving field of electric mobility and digital technology. It also underlines the role of policymakers in aligning policies and content with user expectations, fostering a mutually beneficial relationship between developers and users. This research advances scholarly knowledge and provides actionable recommendations for stakeholders in the electric mobility and digital technology sectors.

Suggested Citation

  • Chengsi Li & Shu Zhang & Weijie Ling & Liquan Zhao & Younghwan Pan, 2024. "Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 18495-18530, December.
    • Handle: RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01881-5
    DOI: 10.1007/s13132-024-01881-5
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