IDEAS home Printed from https://ideas.repec.org/a/spr/jknowl/v15y2024i4d10.1007_s13132-024-01881-5.html
   My bibliography  Save this article

Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context

Author

Listed:
  • Chengsi Li

    (Kookmin University)

  • Shu Zhang

    (Kookmin University)

  • Weijie Ling

    (Kookmin University)

  • Liquan Zhao

    (Fujian Normal University)

  • Younghwan Pan

    (Kookmin University)

Abstract

This research paper explores the critical aspects of User Experience (UX) in Electric Vehicle Charging Applications (EVCA) within the Chinese context. Employing a mixed-methods approach, the study identifies and validates six key UX factors: user-friendliness, payment convenience, information reliability, practical functionality, interactivity, and privacy protection. The research examines how these factors contribute to user satisfaction, emphasizing the contextual variability of user perceptions, particularly regarding privacy protection. The findings provide valuable insights for EVCA developers and operators, emphasizing the importance of user-centered design principles and the enhancement of key UX elements. The paper suggests that developers should focus on creating EVCA systems that prioritize user needs, while operators should consider user demographics and streamline operational procedures. Despite privacy protection not being a significant factor in this study, its potential to enhance user trust is recognized. The study contributes to the theoretical understanding of EVCA and offers practical guidance for improving UX in China’s rapidly evolving field of electric mobility and digital technology. It also underlines the role of policymakers in aligning policies and content with user expectations, fostering a mutually beneficial relationship between developers and users. This research advances scholarly knowledge and provides actionable recommendations for stakeholders in the electric mobility and digital technology sectors.

Suggested Citation

  • Chengsi Li & Shu Zhang & Weijie Ling & Liquan Zhao & Younghwan Pan, 2024. "Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 18495-18530, December.
    • Handle: RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01881-5
    DOI: 10.1007/s13132-024-01881-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13132-024-01881-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13132-024-01881-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01881-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.