IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v25y2023i1d10.1007_s10796-022-10251-y.html
   My bibliography  Save this article

Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes

Author

Listed:
  • Emmanouil Papagiannidis

    (Norwegian University of Science and Technology)

  • Ida Merete Enholm

    (Norwegian University of Science and Technology)

  • Chirstian Dremel

    (Norwegian University of Science and Technology)

  • Patrick Mikalef

    (Norwegian University of Science and Technology)

  • John Krogstie

    (Norwegian University of Science and Technology)

Abstract

In recent years artificial intelligence (AI) has been seen as a technology with tremendous potential for enabling companies to gain an operational and competitive advantage. However, despite the use of AI, businesses continue to face challenges and are unable to immediately realize performance gains. Furthermore, firms need to introduce robust AI systems and mitigate AI risks, which emphasizes the importance of creating suitable AI governance practices. This study, explores how AI governance is applied to promote the development of robust AI applications that do not introduce negative effects, based on a comparative case analysis of three firms in the energy sector. The study illustrates which practices are placed to produce knowledge that assists with decision making while at the same time overcoming barriers with recommended actions leading to desired outcomes. The study contributes by exploring the main dimensions relevant to AI’s governance in organizations and by uncovering the practices that underpin them.

Suggested Citation

  • Emmanouil Papagiannidis & Ida Merete Enholm & Chirstian Dremel & Patrick Mikalef & John Krogstie, 2023. "Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes," Information Systems Frontiers, Springer, vol. 25(1), pages 123-141, February.
    • Handle: RePEc:spr:infosf:v:25:y:2023:i:1:d:10.1007_s10796-022-10251-y
    DOI: 10.1007/s10796-022-10251-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-022-10251-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-022-10251-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sandy Q. Qu & John Dumay, 2011. "The qualitative research interview," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 8(3), pages 238-264, August.
    2. Sandy Q. Qu & John Dumay, 2011. "The qualitative research interview," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 8(3), pages 238-264, August.
    3. Mark O Lewis & Lars Mathiassen & Arun Rai, 2011. "Scalable growth in IT-enabled service provisioning: a sensemaking perspective," European Journal of Information Systems, Taylor & Francis Journals, vol. 20(3), pages 285-302, May.
    4. Zhang, Dan & Pee, L.G. & Cui, Lili, 2021. "Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba’s Smart Warehouse," International Journal of Information Management, Elsevier, vol. 57(C).
    5. Mariani, Marcello M. & Nambisan, Satish, 2021. "Innovation Analytics and Digital Innovation Experimentation: The Rise of Research-driven Online Review Platforms," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    6. Balasubramaniam Ramesh & Lan Cao & Jongwoo Kim & Kannan Mohan & Tabitha L. James, 2017. "Conflicts and complements between eastern cultures and agile methods: an empirical investigation," European Journal of Information Systems, Taylor & Francis Journals, vol. 26(2), pages 206-235, March.
    7. Trocin, Cristina & Hovland, Ingrid Våge & Mikalef, Patrick & Dremel, Christian, 2021. "How Artificial Intelligence affords digital innovation: A cross-case analysis of Scandinavian companies," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    8. Collins, Christopher & Dennehy, Denis & Conboy, Kieran & Mikalef, Patrick, 2021. "Artificial intelligence in information systems research: A systematic literature review and research agenda," International Journal of Information Management, Elsevier, vol. 60(C).
    9. Tan Trung Luong & Uthayasankar Sivarajah & Vishanth Weerakkody, 2021. "Do Agile Managed Information Systems Projects Fail Due to a Lack of Emotional Intelligence?," Information Systems Frontiers, Springer, vol. 23(2), pages 415-433, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Haochen Guo & Petr Polak, 2023. "Intelligent finance and change management implications," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-8, December.
    2. Daniel Leuthe & Tim Meyer-Hollatz & Tobias Plank & Anja Senkmüller, 2024. "Towards Sustainability of AI – Identifying Design Patterns for Sustainable Machine Learning Development," Information Systems Frontiers, Springer, vol. 26(6), pages 2103-2145, December.
    3. Challoumis, Constantinos, 2025. "The Future Of Work: How Sociology Can Enhance AI Integration In Economic Sectors," MPRA Paper 123906, University Library of Munich, Germany.
    4. Denis Dennehy & Anastasia Griva & Nancy Pouloudi & Yogesh K. Dwivedi & Matti Mäntymäki & Ilias O. Pappas, 2023. "Artificial Intelligence (AI) and Information Systems: Perspectives to Responsible AI," Information Systems Frontiers, Springer, vol. 25(1), pages 1-7, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nordin, Fredrik & Ravald, Annika, 2023. "The making of marketing decisions in modern marketing environments," Journal of Business Research, Elsevier, vol. 162(C).
    2. Yoo, Sihyun & Beumer, Ruben & van Wee, Bert & Mouter, Niek & Molin, Eric, 2025. "Perceived accessibility by air transportation: A focus group study of potential air travelers in The Netherlands," Transportation Research Part A: Policy and Practice, Elsevier, vol. 193(C).
    3. Nawaz, Muhammad Zahid & Nawaz, Shahid & Guzmán, Francisco & Plotkina, Daria, 2023. "The aftermath of Covid-19: The rise of pandemic animosity among consumers and its scale development," Journal of Business Research, Elsevier, vol. 157(C).
    4. Máté Pusker & Blanka Berényi & Judit T. Kárász & Szabolcs Takács, 2025. "Detecting emotions during interview simulations," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(2), pages 1507-1551, April.
    5. Janarthanan Balakrishnan & Yogesh K. Dwivedi & Laurie Hughes & Frederic Boy, 2024. "Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model," Information Systems Frontiers, Springer, vol. 26(3), pages 921-942, June.
    6. Juan Francisco Velasco-Muñoz & José Ángel Aznar-Sánchez & Belén López-Felices & Gabriella Balacco, 2022. "Adopting sustainable water management practices in agriculture based on stakeholder preferences," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 68(9), pages 317-326.
    7. Nur Asyrani binti Che Ismail & Nur Rasyidah Mohd Nordin, 2025. "Exploring the Subtle Art of Saying ‘No’ from the Perspectives of Malay Culture," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 4313-4321, March.
    8. Abu Sa’a, Ehab & Asplund, Fredrik, 2025. "Unpacking social capital in University–Industry Collaborations: Pathways to cross-industry knowledge sharing," Technovation, Elsevier, vol. 140(C).
    9. Raaymann, Sophia & Spinler, Stefan, 2024. "Measuring supply chain resilience along the automotive value chain — A comparative research on literature and industry," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 192(C).
    10. Zahra Adardour & Slimane Ed-Dafali & Muhammad Mohiuddin & Omar El Mortagi & Hicham Sbai & Brahim Bouzahir, 2025. "Exploring the drivers of environmental, social, and governance (ESG) disclosure in an emerging market context using a mixed methods approach," Future Business Journal, Springer, vol. 11(1), pages 1-23, December.
    11. T. M. Brunner-Kirchmair & M. R. W. Hiebl & J. Thaller & T. Wolf & B. Feldbauer-Durstmüller & H. Pernsteiner & M. Dick & S. Mayr & E. Wagner, 2025. "Religion logic and family firms’ ethical behavior towards employees," Review of Managerial Science, Springer, vol. 19(6), pages 1819-1857, June.
    12. Centobelli, Piera & Cerchione, Roberto & Maglietta, Amedeo & Oropallo, Eugenio, 2023. "Sailing through a digital and resilient shipbuilding supply chain: An empirical investigation," Journal of Business Research, Elsevier, vol. 158(C).
    13. Won, Jongho & Lee, Daeho & Lee, Junmin, 2023. "Understanding experiences of food-delivery-platform workers under algorithmic management using topic modeling," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    14. Rani Ann Balaraman & Lawrence Arokiasamy & Nurdayana Mohamad Noor & Ng See Kee, 2025. "Navigating Lifelong Learning: Universiti Sains Malaysia Students’ Perceptions, Challenges, and Employability Readiness," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 3121-3132, March.
    15. Gill, Chelsea & Mehrotra, Vishal & Moses, Olayinka & Bui, Binh, 2023. "The impact of the pitching research framework on AFAANZ grant applications," Pacific-Basin Finance Journal, Elsevier, vol. 77(C).
    16. Rebecca Reynolds & Julie Aromi & Catherine McGowan & Britt Paris, 2022. "Digital divide, critical‐, and crisis‐informatics perspectives on K‐12 emergency remote teaching during the pandemic," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(12), pages 1665-1680, December.
    17. Xiaoxiao Xu & Oskar Casasayas & Wenke Huang, 2024. "A hybrid dynamic model for building energy performance gap analysis: a perspective of energy-related stakeholder collaboration," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(6), pages 13943-13977, June.
    18. Mariani, Marcello M. & Machado, Isa & Nambisan, Satish, 2023. "Types of innovation and artificial intelligence: A systematic quantitative literature review and research agenda," Journal of Business Research, Elsevier, vol. 155(PB).
    19. Cristina-Elena UNGUREANU & Alina-Elena ANCU & Andreea-Maria-Gabriela MILITARU & Bogdan FLEACÄ‚, 2024. "Perceptions On The Integration Of Agile Principles In It Service Management Processes. Study From Romania," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(3), pages 92-108, September.
    20. Schuster, Roseanne C. & Brewis, Alexandra & Wutich, Amber & Safi, Christelle & Vanrespaille, Teresa Elegido & Bowen, Gina & SturtzSreetharan, Cindi & McDaniel, Anne & Ochandarena, Peggy, 2023. "Individual interviews versus focus groups for evaluations of international development programs: Systematic testing of method performance to elicit sensitive information in a justice study in Haiti," Evaluation and Program Planning, Elsevier, vol. 97(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:25:y:2023:i:1:d:10.1007_s10796-022-10251-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.