IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v32y2023i1d10.1007_s10726-022-09801-1.html
   My bibliography  Save this article

Towards Artificial Intelligence Augmenting Facilitation: AI Affordances in Macro-Task Crowdsourcing

Author

Listed:
  • Henner Gimpel

    (Research Center Finance & Information Management, University of Hohenheim - Digital Management, Fraunhofer FIT - Branch Business & Information Systems Engineering)

  • Vanessa Graf-Seyfried

    (Research Center Finance & Information Management, Branch Business & Information Systems Engineering of the Fraunhofer FIT)

  • Robert Laubacher

    (Massachusetts Institute of Technology (MIT))

  • Oliver Meindl

    (Research Center Finance & Information Management, University of Hohenheim - Digital Management, Fraunhofer FIT - Branch Business & Information Systems Engineering)

Abstract

Crowdsourcing holds great potential: macro-task crowdsourcing can, for example, contribute to work addressing climate change. Macro-task crowdsourcing aims to use the wisdom of a crowd to tackle non-trivial tasks such as wicked problems. However, macro-task crowdsourcing is labor-intensive and complex to facilitate, which limits its efficiency, effectiveness, and use. Technological advancements in artificial intelligence (AI) might overcome these limits by supporting the facilitation of crowdsourcing. However, AI’s potential for macro-task crowdsourcing facilitation needs to be better understood for this to happen. Here, we turn to affordance theory to develop this understanding. Affordances help us describe action possibilities that characterize the relationship between the facilitator and AI, within macro-task crowdsourcing. We follow a two-stage, bottom-up approach: The initial development stage is based on a structured analysis of academic literature. The subsequent validation & refinement stage includes two observed macro-task crowdsourcing initiatives and six expert interviews. From our analysis, we derive seven AI affordances that support 17 facilitation activities in macro-task crowdsourcing. We also identify specific manifestations that illustrate the affordances. Our findings increase the scholarly understanding of macro-task crowdsourcing and advance the discourse on facilitation. Further, they help practitioners identify potential ways to integrate AI into crowdsourcing facilitation. These results could improve the efficiency of facilitation activities and the effectiveness of macro-task crowdsourcing.

Suggested Citation

  • Henner Gimpel & Vanessa Graf-Seyfried & Robert Laubacher & Oliver Meindl, 2023. "Towards Artificial Intelligence Augmenting Facilitation: AI Affordances in Macro-Task Crowdsourcing," Group Decision and Negotiation, Springer, vol. 32(1), pages 75-124, February.
  • Handle: RePEc:spr:grdene:v:32:y:2023:i:1:d:10.1007_s10726-022-09801-1
    DOI: 10.1007/s10726-022-09801-1
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-022-09801-1
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s10726-022-09801-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Usha Kiruthika & Thamarai Selvi Somasundaram & S. Kanaga Suba Raja, 2020. "Lifecycle Model of a Negotiation Agent: A Survey of Automated Negotiation Techniques," Group Decision and Negotiation, Springer, vol. 29(6), pages 1239-1262, December.
    2. Gert-Jan de Vreede & Fred Niederman & Ilse Paarlberg, 2002. "Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings," Group Decision and Negotiation, Springer, vol. 11(2), pages 127-144, March.
    3. Aida Azadegan & Gwendolyn Kolfschoten, 2014. "An Assessment Framework for Practicing Facilitator," Group Decision and Negotiation, Springer, vol. 23(5), pages 1013-1045, September.
    4. Pierluigi Rippa & Ivana Quinto & Valentina Lazzarotti & Luisa Pellegrini, 2016. "Role of innovation intermediaries in open innovation practices: differences between micro-small and medium-large firms," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 11(3), pages 377-396.
    5. United Nations UN, 2015. "Transforming our World: the 2030 Agenda for Sustainable Development," Working Papers id:7559, eSocialSciences.
    6. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    7. Yuxiang Zhao & Qinghua Zhu, 2014. "Evaluation on crowdsourcing research: Current status and future direction," Information Systems Frontiers, Springer, vol. 16(3), pages 417-434, July.
    8. Pumplun, Luisa & Tauchert, Christoph & Heidt, Margareta, 2019. "A New Organizational Chassis for Artificial Intelligence - Exploring Organizational Readiness Factors," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 112582, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    9. Terri L. Griffith & John E. Sawyer & M. Scott Poole, 2019. "Systems Savvy: Practical Intelligence for Transformation of Sociotechnical Systems," Group Decision and Negotiation, Springer, vol. 28(3), pages 475-499, June.
    10. Jan Leimeister, 2010. "Collective Intelligence," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(4), pages 245-248, August.
    11. Mohamed Khalifa & RonChi-Wai Kwok & Robert Davison, 2002. "The Effects of Process and Content Facilitation Restrictiveness on GSS-Mediated Collaborative Learning," Group Decision and Negotiation, Springer, vol. 11(5), pages 345-361, September.
    12. Arun Rai, 2020. "Explainable AI: from black box to glass box," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 137-141, January.
    13. Ana Vukicevic & Milan Vukicevic & Sandro Radovanovic & Boris Delibasic, 2022. "BargCrEx: A System for Bargaining Based Aggregation of Crowd and Expert Opinions in Crowdsourcing," Group Decision and Negotiation, Springer, vol. 31(4), pages 789-818, August.
    14. Erik Brynjolfsson & Daniel Rock & Chad Syverson, 2018. "Artificial Intelligence and the Modern Productivity Paradox: A Clash of Expectations and Statistics," NBER Chapters, in: The Economics of Artificial Intelligence: An Agenda, pages 23-57, National Bureau of Economic Research, Inc.
    15. Alexander Maedche & Christine Legner & Alexander Benlian & Benedikt Berger & Henner Gimpel & Thomas Hess & Oliver Hinz & Stefan Morana & Matthias Söllner, 2019. "AI-Based Digital Assistants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(4), pages 535-544, August.
    16. Imed Boughzala & Triparna de Vreede & Cuong Nguyen & Gert-Jan de Vreede, 2014. "Towards a maturity model for the assessment of ideation in crowdsourcing projects," Grenoble Ecole de Management (Post-Print) hal-01244283, HAL.
    17. L. Alberto Franco & Mie Femø Nielsen, 2018. "Examining Group Facilitation In Situ: The Use of Formulations in Facilitation Practice," Group Decision and Negotiation, Springer, vol. 27(5), pages 735-756, October.
    18. Blohm Ivo & Zogaj Shkodran & Bretschneider Ulrich & Leimeister Jan Marco, 2020. "How to Manage Crowdsourcing Platforms Effectively," NIM Marketing Intelligence Review, Sciendo, vol. 12(1), pages 18-23, May.
    19. Dominik Siemon, 2022. "Elaborating Team Roles for Artificial Intelligence-based Teammates in Human-AI Collaboration," Group Decision and Negotiation, Springer, vol. 31(5), pages 871-912, October.
    20. Sigifredo Laengle & Nikunja Mohan Modak & Jose M. Merigo & Gustavo Zurita, 2018. "Twenty-Five Years of Group Decision and Negotiation: A Bibliometric Overview," Group Decision and Negotiation, Springer, vol. 27(4), pages 505-542, August.
    21. Adriana S. Vivacqua & Leandro Carreira Marques & Marcos S. Ferreira & Jano M. Souza, 2011. "Computational Indicators to Assist Meeting Facilitation," Group Decision and Negotiation, Springer, vol. 20(5), pages 667-684, September.
    22. Mahmood Hosseini & Keith Phalp & Jacqui Taylor & Raian Ali, 2015. "On the Configuration of Crowdsourcing Projects," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 6(3), pages 27-45, July.
    23. Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    24. G. L. Kolfschoten & P. Grünbacher & R. O. Briggs, 2011. "Modifiers for Quality Assurance in Group Facilitation," Group Decision and Negotiation, Springer, vol. 20(5), pages 685-705, September.
    25. Olivier Toubia & Oded Netzer, 2017. "Idea Generation, Creativity, and Prototypicality," Marketing Science, INFORMS, vol. 36(1), pages 1-20, January.
    26. Pedro Antunes & Tânia Ho, 2001. "The Design of a GDSS Meeting Preparation Tool," Group Decision and Negotiation, Springer, vol. 10(1), pages 5-25, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    2. Mireille Ducassé & Peggy Cellier, 2014. "Fair and Fast Convergence on Islands of Agreement in Multicriteria Group Decision Making by Logical Navigation," Group Decision and Negotiation, Springer, vol. 23(4), pages 673-694, July.
    3. Naudé, Wim & Bray, Amy & Lee, Celina, 2021. "Crowdsourcing Artificial Intelligence in Africa: Findings from a Machine Learning Contest," IZA Discussion Papers 14545, Institute of Labor Economics (IZA).
    4. Rens Kortmann & Vincent Peters, 2021. "Becoming the Unseen Helmsman - Game facilitator competencies for novice, experienced, and non-game facilitators," Simulation & Gaming, , vol. 52(3), pages 255-272, June.
    5. Aida Azadegan & Gwendolyn Kolfschoten, 2014. "An Assessment Framework for Practicing Facilitator," Group Decision and Negotiation, Springer, vol. 23(5), pages 1013-1045, September.
    6. Nguyen Hoang Thuan & Pedro Antunes & David Johnstone, 2016. "Factors influencing the decision to crowdsource: A systematic literature review," Information Systems Frontiers, Springer, vol. 18(1), pages 47-68, February.
    7. Hassan Ait Haddou & Guy Camilleri & Pascale Zaraté, 2014. "Prediction of Ideas Number During a Brainstorming Session," Group Decision and Negotiation, Springer, vol. 23(2), pages 271-298, March.
    8. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    9. Paulina Schiappacasse & Bernhard Müller & Le Thuy Linh, 2019. "Towards Responsible Aggregate Mining in Vietnam," Resources, MDPI, vol. 8(3), pages 1-15, August.
    10. Pina Puntillo, 2023. "Circular economy business models: Towards achieving sustainable development goals in the waste management sector—Empirical evidence and theoretical implications," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 941-954, March.
    11. Schlör, Holger & Venghaus, Sandra & Hake, Jürgen-Friedrich, 2018. "The FEW-Nexus city index – Measuring urban resilience," Applied Energy, Elsevier, vol. 210(C), pages 382-392.
    12. Jean-Louis Combes & Alexandru Minea & Pegdéwendé Nestor Sawadogo, 2019. "Assessing the effects of combating illicit financial flows on domestic tax revenue mobilization in developing countries," CERDI Working papers halshs-02019073, HAL.
    13. Chen, Changdong, 2024. "How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability," Journal of Business Research, Elsevier, vol. 176(C).
    14. Nelson, Ewan & Warren, Peter, 2020. "UK transport decoupling: On track for clean growth in transport?," Transport Policy, Elsevier, vol. 90(C), pages 39-51.
    15. Ibrahim Ari & Muammer Koc, 2018. "Sustainable Financing for Sustainable Development: Understanding the Interrelations between Public Investment and Sovereign Debt," Sustainability, MDPI, vol. 10(11), pages 1-25, October.
    16. R. Ebrahimi & S. Choobchian & H. Farhadian & I. Goli & E. Farmandeh & H. Azadi, 2022. "Investigating the effect of vocational education and training on rural women’s empowerment," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
    17. Kariem Soliman, 2021. "Are Industrial Robots a new GPT? A Panel Study of Nine European Countries with Capital and Quality-adjusted Industrial Robots as Drivers of Labour Productivity Growth," EIIW Discussion paper disbei307, Universitätsbibliothek Wuppertal, University Library.
    18. Benjamin Nölting & Bettina König & Anne B. Zimmermann & Antonietta Di Giulio & Martina Schäfer & Flurina Schneider, 2022. "Dealing with the COVID-19 pandemic: an opportunity to reflect on sustainability research," Sustainability Nexus Forum, Springer, vol. 30(1), pages 11-27, December.
    19. Rashmi Jaipal, 2017. "Psychology at the Crossroads," Psychology and Developing Societies, , vol. 29(2), pages 125-159, September.
    20. Bárbara Galleli & Elder Semprebon & Joyce Aparecida Ramos dos Santos & Noah Emanuel Brito Teles & Mateus Santos de Freitas-Martins & Raquel Teodoro da Silva Onevetch, 2021. "Institutional Pressures, Sustainable Development Goals and COVID-19: How Are Organisations Engaging?," Sustainability, MDPI, vol. 13(21), pages 1-21, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:32:y:2023:i:1:d:10.1007_s10726-022-09801-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.