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Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings

Author

Listed:
  • Gert-Jan de Vreede

    (Delft University of Technology)

  • Fred Niederman

    (Saint Louis University)

  • Ilse Paarlberg

    (Delft University of Technology)

Abstract

Facilitation is often considered to be one of the key factors in the successful application of GSS. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has rarely approached GSS facilitation from the participants' point of view. In this study a questionnaire was developed and distributed to 369 participants of facilitated GSS meetings in order to measure their perceptions of various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived as important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Suggested Citation

  • Gert-Jan de Vreede & Fred Niederman & Ilse Paarlberg, 2002. "Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings," Group Decision and Negotiation, Springer, vol. 11(2), pages 127-144, March.
    • Handle: RePEc:spr:grdene:v:11:y:2002:i:2:d:10.1023_a:1015225811547
    DOI: 10.1023/A:1015225811547
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    References listed on IDEAS

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    1. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
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    Cited by:

    1. L White, 2006. "Evaluating problem-structuring methods: developing an approach to show the value and effectiveness of PSMs," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 842-855, July.
    2. Aida Azadegan & Gwendolyn Kolfschoten, 2014. "An Assessment Framework for Practicing Facilitator," Group Decision and Negotiation, Springer, vol. 23(5), pages 1013-1045, September.
    3. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    4. Henner Gimpel & Vanessa Graf-Seyfried & Robert Laubacher & Oliver Meindl, 2023. "Towards Artificial Intelligence Augmenting Facilitation: AI Affordances in Macro-Task Crowdsourcing," Group Decision and Negotiation, Springer, vol. 32(1), pages 75-124, February.
    5. J Davis & A MacDonald & L White, 2010. "Problem-structuring methods and project management: an example of stakeholder involvement using Hierarchical Process Modelling methodology," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(6), pages 893-904, June.
    6. Rens Kortmann & Vincent Peters, 2021. "Becoming the Unseen Helmsman - Game facilitator competencies for novice, experienced, and non-game facilitators," Simulation & Gaming, , vol. 52(3), pages 255-272, June.
    7. Joeri van Laere & Jessica Lindblom & Marieke de Wijse-van Heeswijk, 2021. "Complexifying Facilitation by Immersing in Lived Experiences of on-the-fly Facilitation," Simulation & Gaming, , vol. 52(3), pages 346-363, June.

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