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Development of an Ecosystem Model for the Realization of Internet of Things (IoT) Services in Supply Chain Management

Author

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  • Marcel Papert

    (University of Bamberg)

  • Alexander Pflaum

    (University of Bamberg)

Abstract

Information services based on the Internet of Things (IoT) help to integrate information and material flows and to optimize supply chain management (SCM). However, the design, implementation and operation of such services require strong cooperations between different types of company. Firms that are actively involved in SCM, such as logistics service providers, have to set up their own ecosystem in order to realize and run such services. Following this line of thinking, the aim of this paper is to support logistics companies with recommendations for the design of their own IoT ecosystem and the realization of IoT services. The grounded theory methodology is used to develop a theoretical IoT ecosystem model. A model with 19 different roles, their relationships and value contributions emerged during the research process. Our findings help companies to understand the implementation of IoT services, to find the right partners with which to cooperate, and to establish their own ecosystem.

Suggested Citation

  • Marcel Papert & Alexander Pflaum, 2017. "Development of an Ecosystem Model for the Realization of Internet of Things (IoT) Services in Supply Chain Management," Electronic Markets, Springer;IIM University of St. Gallen, vol. 27(2), pages 175-189, May.
    • Handle: RePEc:spr:elmark:v:27:y:2017:i:2:d:10.1007_s12525-017-0251-8
    DOI: 10.1007/s12525-017-0251-8
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    5. Sebastian Floerecke & Franz Lehner & Sebastian Schweikl, 2021. "Cloud computing ecosystem model: evaluation and role clusters," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 923-943, December.
    6. Daniel Beverungen & Oliver Müller & Martin Matzner & Jan Mendling & Jan Brocke, 2019. "Conceptualizing smart service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 7-18, March.
    7. Jürgen Anke & Jens Poeppelbuss & Rainer Alt, 2020. "It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 599-634, October.
    8. Dalenogare, Lucas Santos & Le Dain, Marie-Anne & Benitez, Guilherme B. & Ayala, Néstor F. & Frank, Alejandro G., 2022. "Multichannel digital service delivery and service ecosystems: The role of data integration within Smart Product-Service Systems," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    9. Tobias Pauli & Erwin Fielt & Martin Matzner, 2021. "Digital Industrial Platforms," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(2), pages 181-190, April.
    10. Laura Bitomsky & Olga Bürger & Björn Häckel & Jannick Töppel, 2020. "Value of data meets IT security – assessing IT security risks in data-driven value chains," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(3), pages 589-605, September.
    11. Yang, Miying & Fu, Mingtao & Zhang, Zihan, 2021. "The adoption of digital technologies in supply chains: Drivers, process and impact," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    12. Ghosh, Swapan & Hughes, Mat & Hodgkinson, Ian & Hughes, Paul, 2022. "Digital transformation of industrial businesses: A dynamic capability approach," Technovation, Elsevier, vol. 113(C).
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    14. Sebastian Spaeth & Sven Niederhöfer, 2022. "Compatibility promotion between platforms: The role of open technology standards and giant platforms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1891-1915, December.
    15. Michael Blaschke & Uwe Riss & Kazem Haki & Stephan Aier, 2019. "Design principles for digital value co-creation networks: a service-dominant logic perspective," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 443-472, September.

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    More about this item

    Keywords

    Internet of things; Business ecosystem; Grounded theory; Supply chain management; Value creation;
    All these keywords.

    JEL classification:

    • L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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