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Talking Past Each Other

Author

Listed:
  • Lauri Wessel

    (Freie Universität Berlin)

  • Martin Gersch

    (Freie Universität Berlin)

  • Erik Harloff

    (Freie Universität Berlin)

Abstract

An explorative case study is used to investigate the formation of information pathologies on the societal level. The paper conceptualizes these particular information pathologies as ‘interaction-related information pathologies’ (Picot et al., Information, organization and management. Springer, Berlin, 2008) and proposes that the production of information by multiple stakeholders leads to ‘distortions’ (Cukier et al., Inf Syst J 19(2):175–196, 2009) on the societal level. This broad proposition is then explored by means of a qualitative case study of the media coverage surrounding the implementation of the ‘Electronic Health Card’ in Germany. Based on that study, the initial proposition is further specified by conceptualizing how a process of path constitution ‘distorts’ a debate from being about legitimacy of an ICT innovation to being about illegitimacy of stakeholders.

Suggested Citation

  • Lauri Wessel & Martin Gersch & Erik Harloff, 2017. "Talking Past Each Other," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(1), pages 23-40, February.
    • Handle: RePEc:spr:binfse:v:59:y:2017:i:1:d:10.1007_s12599-016-0462-0
    DOI: 10.1007/s12599-016-0462-0
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    Cited by:

    1. Nadine Ostern & Guido Perscheid & Caroline Reelitz & Jürgen Moormann, 2021. "Keeping pace with the healthcare transformation: a literature review and research agenda for a new decade of health information systems research," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 901-921, December.
    2. Till Blesik & Markus Bick & Tyge-F. Kummer, 2022. "A Conceptualisation of Crowd Knowledge," Information Systems Frontiers, Springer, vol. 24(5), pages 1647-1665, October.
    3. Oliver Thomas & Simon Hagen & Ulrich Frank & Jan Recker & Lauri Wessel & Friedemann Kammler & Novica Zarvic & Ingo Timm, 2020. "Global Crises and the Role of BISE," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 385-396, August.
    4. Daniel Fürstenau & Carolin Auschra & Stefan Klein & Martin Gersch, 2019. "A process perspective on platform design and management: evidence from a digital platform in health care," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 581-596, December.
    5. Vogel, Amyn & Balzer, Felix & Fürstenau, Daniel, 2021. "The social construction of the patient-physician relationship in the clinical encounter: Media frames on shared decision making in Germany," Social Science & Medicine, Elsevier, vol. 289(C).

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