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Role of Trust in Influencing Service Recommendation from Customers for Beauty Service Industry

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  • Tapish Panwar
  • Kalim Khan

Abstract

The research aims to deconstruct trust in beauty service into underlying latent variables with observable predictors. It further analyses the influence of these latent variables on the service recommendation behaviour of customers for beauty service. Factor reduction using EFA and structural equation modelling using CFA with AMOS 18 was applied on two samples of 214 and 225 respondents. The two latent constructs strongly representing trust were identified as “trust due to customer education†and “trust due to safety and hygiene.†These factors were found to play a significant role in service recommendation when it comes to beauty service.

Suggested Citation

  • Tapish Panwar & Kalim Khan, 2022. "Role of Trust in Influencing Service Recommendation from Customers for Beauty Service Industry," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 19-30, June.
    • Handle: RePEc:sae:metjou:v:21:y:2022:i:1:p:19-30
    DOI: 10.1177/09726225211066204
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    References listed on IDEAS

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    1. Mishra, Anubhav & Maheswarappa, Satish S. & Maity, Moutusy & Samu, Sridhar, 2018. "Adolescent's eWOM intentions: An investigation into the roles of peers, the Internet and gender," Journal of Business Research, Elsevier, vol. 86(C), pages 394-405.
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    3. Peterson, Robert A, 1994. "A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(2), pages 381-391, September.
    4. Tomkins, Cyril, 2001. "Interdependencies, trust and information in relationships, alliances and networks," Accounting, Organizations and Society, Elsevier, vol. 26(2), pages 161-191, March.
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