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Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management

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  • Ariel Avgar

Abstract

This article contributes to existing conflict research by proposing a theoretical framework capable of integrating findings and insights across distinct disciplines. The author utilizes the Kochan, Katz, and McKersie (1986) three-tiered industrial relations framework and demonstrates its unique capacity to situate and organize what we know about conflict and to highlight areas that have been neglected as a result of disciplinary fragmentation. The article reviews key themes, findings, and insights advanced by organizational behavior, industrial relations, and legal scholars. The author identifies the barriers associated with disciplinary boundaries and the costs these have had in terms of our current understanding of conflict in organizations. This review also examines potential areas of integration in the study of conflict and their implications for existing scholarship. Finally, the author proposes theoretical linkages that stem from the integration of conflict insights across disciplines, which serve as the basis for a future research agenda.

Suggested Citation

  • Ariel Avgar, 2020. "Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management," ILR Review, Cornell University, ILR School, vol. 73(2), pages 281-311, March.
    • Handle: RePEc:sae:ilrrev:v:73:y:2020:i:2:p:281-311
    DOI: 10.1177/0019793919885819
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    1. repec:ilr:articl:v:37:y:1983:i:1:p:49-69 is not listed on IDEAS
    2. repec:ilr:articl:v:40:y:1986:i:1:p:75-89 is not listed on IDEAS
    3. Karen E. Boroff & David Lewin, 1997. "Loyalty, Voice, and Intent to Exit a Union Firm: A Conceptual and Empirical Analysis," ILR Review, Cornell University, ILR School, vol. 51(1), pages 50-63, October.
    4. Harry C. Katz & Thomas A. Kochan & Kenneth R. Gobeille, 1983. "Industrial Relations Performance, Economic Performance, and QWL Programs: An Interplant Analysis," ILR Review, Cornell University, ILR School, vol. 37(1), pages 3-17, October.
    5. Daniel I. Rees, 1991. "Grievance Procedure Strength and Teacher Quits," ILR Review, Cornell University, ILR School, vol. 45(1), pages 31-43, October.
    6. Zev J. Eigen & Adam Seth Litwin, 2014. "Justice or Just between Us? Empirical Evidence of the Trade-off between Procedural and Interactional Justice in Workplace Dispute Resolution," ILR Review, Cornell University, ILR School, vol. 67(1), pages 171-201, January.
    7. Joel Cutcher-Gershenfeld, 1991. "The Impact on Economic Performance of a Transformation in Workplace Relations," ILR Review, Cornell University, ILR School, vol. 44(2), pages 241-260, January.
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    Cited by:

    1. Ariel C. Avgar, 2021. "Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice," ILR Review, Cornell University, ILR School, vol. 74(3), pages 607-636, May.
    2. Michael David Maffie, 2023. "Becoming a pirate: Independence as an alternative to exit in the gig economy," British Journal of Industrial Relations, London School of Economics, vol. 61(1), pages 46-67, March.

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