IDEAS home Printed from https://ideas.repec.org/a/sae/ilrrev/v56y2003i4p590-605.html
   My bibliography  Save this article

High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality

Author

Listed:
  • Gil A. Preuss

Abstract

Using data on registered nurses and nursing assistants in 50 acute-care hospital units, the author explores the relationships among high performance work systems, information quality, and performance quality within a context shaped by equivocal information—information that can be interpreted in multiple and sometimes conflicting ways. He finds that the quality of information available for decision-making, which largely depends on the interpretative skills of the workers who are exposed to important equivocal information, partially mediates how employee knowledge, work design, and total quality management systems affect organizational performance (which is measured as the inverse of medication error incidence). Providing employees with extensive relevant knowledge and enabling them to use their skills during even seemingly routine tasks improves the effective quality of information they bring to decision-making, and thereby promotes high performance quality.

Suggested Citation

  • Gil A. Preuss, 2003. "High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality," ILR Review, Cornell University, ILR School, vol. 56(4), pages 590-605, July.
    • Handle: RePEc:sae:ilrrev:v:56:y:2003:i:4:p:590-605
    DOI: 10.1177/001979390305600403
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/001979390305600403
    Download Restriction: no
    File URL: https://libkey.io/10.1177/001979390305600403?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Rosemary Batt, 1999. "Work Organization, Technology, and Performance in Customer Service and Sales," ILR Review, Cornell University, ILR School, vol. 52(4), pages 539-564, July.
    2. John Paul Macduffie, 1995. "Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry," ILR Review, Cornell University, ILR School, vol. 48(2), pages 197-221, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Peter Cappelli & Monika Hamori, 2007. "Are Franchises Bad Employers?," NBER Working Papers 13327, National Bureau of Economic Research, Inc.
    2. Baik, Kibok & Kim, Kyoung Yong & Patel, Pankaj C., 2019. "The internal ecosystem of high performance work system and employee service-providing capability: A contingency approach for servitizing firms," Journal of Business Research, Elsevier, vol. 104(C), pages 402-410.
    3. Noor-ul- Ain & Hafiz Muhammad Waqas Akhtar & Jamil Ahmad, 2018. "Intended-Implemented HRM-GAP effect on Organizational Performance: Moderation of HR-Uncertainty and Employee Participation," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 10(3), pages 85-108, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Derek C. Jones & Takao Kato, 2011. "The Impact of Teams on Output, Quality, and Downtime: An Empirical Analysis Using Individual Panel Data," ILR Review, Cornell University, ILR School, vol. 64(2), pages 215-240, January.
    2. Peter Cappelli & David Neumark, 2001. "Do “High-Performance†Work Practices Improve Establishment-Level Outcomes?," ILR Review, Cornell University, ILR School, vol. 54(4), pages 737-775, July.
    3. Sergio Salis & Allan M. Williams, 2010. "Knowledge Sharing through Face‐to‐Face Communication and Labour Productivity: Evidence from British Workplaces," British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 436-459, June.
    4. Rosemary Batt & Hiroatsu Nohara & Hyunji Kwon, 2010. "Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies," British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 400-435, June.
    5. Kathryn Shaw, 2004. "The Human Resources Revolution: Is It a Productivity Driver?," NBER Chapters, in: Innovation Policy and the Economy, Volume 4, pages 69-114, National Bureau of Economic Research, Inc.
    6. Ariel C. Avgar & Niti Pandey & Kiwook Kwon, 2012. "Discretion in Context: A Moderated Mediation Model of the Relationship between Discretion and Turnover Intentions," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(1), pages 106-128, January.
    7. Rosemary Batt, 2001. "Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline," ILR Review, Cornell University, ILR School, vol. 54(2A), pages 425-449, March.
    8. Brent Boning & Casey Ichniowski & Kathryn Shaw, 2007. "Opportunity Counts: Teams and the Effectiveness of Production Incentives," Journal of Labor Economics, University of Chicago Press, vol. 25(4), pages 613-650.
    9. Adam Seth Litwin, 2013. "Not Featherbedding, but Feathering the Nest: Human Resource Management and Investments in Information Technology," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 52(1), pages 22-52, January.
    10. Stephen R. Barley & Gideon Kunda, 2001. "Bringing Work Back In," Organization Science, INFORMS, vol. 12(1), pages 76-95, February.
    11. Peter Cappelli & William H. Carter, 2000. "Computers, Work Organization, and Wage Outcomes," NBER Working Papers 7987, National Bureau of Economic Research, Inc.
    12. Sharon Novak & Scott Stern, 2009. "Complementarity Among Vertical Integration Decisions: Evidence from Automobile Product Development," Management Science, INFORMS, vol. 55(2), pages 311-332, February.
    13. Larry W. Hunter, 2000. "What Determines Job Quality in Nursing Homes?," ILR Review, Cornell University, ILR School, vol. 53(3), pages 463-481, April.
    14. Fibla Gasparín, Ma. Teresa, 2010. "Productivity in southern European small firms: When and how work organization complements process innovation," Working Papers 2072/179600, Universitat Rovira i Virgili, Department of Economics.
    15. Vichet Sum, 2015. "Can firms with the best training program withstand the storm of economic policy uncertainty?," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(1), pages 206-213, February.
    16. Alex Bryson & John Forth, 2015. "The UK's Productivity Puzzle," CEP Occasional Papers 45, Centre for Economic Performance, LSE.
    17. Michael J. Handel & Maury Gittleman, 1999. "Is There a Wage Payoff to Innovative Work Practices?," Economics Working Paper Archive wp_288, Levy Economics Institute.
    18. Clint Chadwick & Adina Dabu, 2009. "Human Resources, Human Resource Management, and the Competitive Advantage of Firms: Toward a More Comprehensive Model of Causal Linkages," Organization Science, INFORMS, vol. 20(1), pages 253-272, February.
    19. Rosemary Batt & Alexander J.S. Colvin & Jeffrey Keefe, 2002. "Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry," ILR Review, Cornell University, ILR School, vol. 55(4), pages 573-594, July.
    20. Riccardo Leoni, 2013. "Organization of work practices and productivity: an assessment of research on world- class manufacturing," Chapters, in: Anna Grandori (ed.), Handbook of Economic Organization, chapter 17, Edward Elgar Publishing.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ilrrev:v:56:y:2003:i:4:p:590-605. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ilr.cornell.edu .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.