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High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality

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  • Gil A. Preuss

Abstract

Using data on registered nurses and nursing assistants in 50 acute-care hospital units, the author explores the relationships among high performance work systems, information quality, and performance quality within a context shaped by equivocal information—information that can be interpreted in multiple and sometimes conflicting ways. He finds that the quality of information available for decision-making, which largely depends on the interpretative skills of the workers who are exposed to important equivocal information, partially mediates how employee knowledge, work design, and total quality management systems affect organizational performance (which is measured as the inverse of medication error incidence). Providing employees with extensive relevant knowledge and enabling them to use their skills during even seemingly routine tasks improves the effective quality of information they bring to decision-making, and thereby promotes high performance quality.

Suggested Citation

  • Gil A. Preuss, 2003. "High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality," ILR Review, Cornell University, ILR School, vol. 56(4), pages 590-605, July.
    • Handle: RePEc:sae:ilrrev:v:56:y:2003:i:4:p:590-605
    DOI: 10.1177/001979390305600403
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    References listed on IDEAS

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    1. Rosemary Batt, 1999. "Work Organization, Technology, and Performance in Customer Service and Sales," ILR Review, Cornell University, ILR School, vol. 52(4), pages 539-564, July.
    2. John Paul Macduffie, 1995. "Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry," ILR Review, Cornell University, ILR School, vol. 48(2), pages 197-221, January.
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    Cited by:

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    2. Noor-ul- Ain & Hafiz Muhammad Waqas Akhtar & Jamil Ahmad, 2018. "Intended-Implemented HRM-GAP effect on Organizational Performance: Moderation of HR-Uncertainty and Employee Participation," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 10(3), pages 85-108, September.
    3. Peter Cappelli & Monika Hamori, 2007. "Are Franchises Bad Employers?," NBER Working Papers 13327, National Bureau of Economic Research, Inc.
    4. Baik, Kibok & Kim, Kyoung Yong & Patel, Pankaj C., 2019. "The internal ecosystem of high performance work system and employee service-providing capability: A contingency approach for servitizing firms," Journal of Business Research, Elsevier, vol. 104(C), pages 402-410.
    5. Ariel C. Avgar & Rebecca Kolins Givan & Mingwei Liu, 2011. "Patient-Centered but Employee Delivered: Patient Care Innovation, Turnover Intentions, and Organizational Outcomes in Hospitals," ILR Review, Cornell University, ILR School, vol. 64(3), pages 423-440, April.

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