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A Delivery Service Index

Author

Listed:
  • James H. Hogge

    (George Peabody College for Teachers of Vanderbilt University)

  • George W. Fellendorf

    (Hearing, Educational Aid and Research Foundation, Inc.)

  • John W. Moore

    (Belmont College)

  • Les Wuescher

    (George Peabody College for Teachers of Vanderbilt University)

Abstract

Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.

Suggested Citation

  • James H. Hogge & George W. Fellendorf & John W. Moore & Les Wuescher, 1979. "A Delivery Service Index," Evaluation Review, , vol. 3(4), pages 643-660, November.
    • Handle: RePEc:sae:evarev:v:3:y:1979:i:4:p:643-660
    DOI: 10.1177/0193841X7900300408
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