IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Bridging bureaucracy and democracy in Europe: A comparative study of perceived managerial excellence, satisfaction with public services, and trust in governance

Listed author(s):
  • Eran Vigoda-Gadot

    (University of Haifa, Israel,

  • Aviv Shoham

    (University of Haifa, Israel)

  • Dana R Vashdi

    (University of Haifa, Israel)

Registered author(s):

    The cross-country study of public administration based on citizens’ surveys in Europe is a relatively novel approach to analyzing the social and political dynamics of the continent. The goal of this study is to examine some aspects of bureaucracy and democracy as perceived by knowledgeable citizens in six countries (Ireland, Israel, Lithuania, Norway, Slovakia, and Spain). A rationale is developed to support hypotheses about the relationship between democracy and bureaucracy. The study also proposes hypotheses about differences between the countries in terms of satisfaction with public services, trust in governance and public administration agencies, and a set of managerial-oriented variables of the public sector (i.e. perceived innovation, responsiveness, professionalism, organizational politics, leadership and vision, ethics and morality). The study’s findings indicate that various aspects of bureaucracy and democracy differ across countries and that democratic longevity may be a good explanation for these differences.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Article provided by in its journal European Union Politics.

    Volume (Year): 11 (2010)
    Issue (Month): 2 (June)
    Pages: 289-308

    in new window

    Handle: RePEc:sae:eeupol:v:11:y:2010:i:2:p:289-308
    Contact details of provider:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:sae:eeupol:v:11:y:2010:i:2:p:289-308. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (SAGE Publications)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.