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Workplace conflict resolution in Wales: The unexpected prevalence of alternative dispute resolution

Author

Listed:
  • Deborah Hann
  • David Nash
  • Edmund Heery

Abstract

Alternative dispute resolution (ADR) practices are increasingly being viewed as an improved way of resolving workplace conflict. Much of the empirical literature focuses on the spread of ADR amongst US organizations with little evidence of such approaches having crossed the Atlantic. This article presents new survey evidence that examines the extent to which ADR has been adopted as a strategy to resolve different forms of conflict by Welsh firms in the UK. The factors that impact upon the diffusion of ADR are also analysed. The article finds that in contrast to earlier research, ADR is widespread amongst Welsh firms, irrespective of how broadly ADR is defined. The presence of institutional actors such as specialist HR managers and recognized trade unions are found to be positively associated with more private forms of ADR.

Suggested Citation

  • Deborah Hann & David Nash & Edmund Heery, 2019. "Workplace conflict resolution in Wales: The unexpected prevalence of alternative dispute resolution," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 40(3), pages 776-802, August.
    • Handle: RePEc:sae:ecoind:v:40:y:2019:i:3:p:776-802
    DOI: 10.1177/0143831X16663013
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    References listed on IDEAS

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    1. William K. Roche, 2015. "The emergence of a dual system of dispute resolution: private facilitators in Irish industrial relations," Industrial Relations Journal, Wiley Blackwell, vol. 46(4), pages 293-311, July.
    2. de Kok, Jan & Uhlaner, Lorraine M, 2001. "Organization Context and Human Resource Management in the Small Firm," Small Business Economics, Springer, vol. 17(4), pages 273-291, December.
    3. Paul Teague & Bill Roche & Deborah Hann, 2012. "The diffusion of alternative dispute resolution practices in Ireland," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 33(4), pages 581-604, November.
    4. Sue Fernie & David Metcalf, 1995. "Participation, Contingent Pay, Representation and Workplace Performance: Evidence from Great Britain," British Journal of Industrial Relations, London School of Economics, vol. 33(3), pages 379-415, September.
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    Cited by:

    1. Fabio Batista Mota & Luiza Amara Maciel Braga & Bernardo Pereira Cabral, 2023. "Alternative Dispute Resolution Research Landscape from 1981 to 2022," Group Decision and Negotiation, Springer, vol. 32(6), pages 1415-1435, December.

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