The Value Contribution of Service Capacity Management to the Company’s Operations and Performance
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References listed on IDEAS
- Hur, Daesik & Mabert, Vincent A. & Bretthauer, K.M.Kurt M., 2004. "Real-time schedule adjustment decisions: a case study," Omega, Elsevier, vol. 32(5), pages 333-344, October.
- K.J. Klassen & T.R. Rohleder, 2001. "Combining Operations and Marketing to Manage Capacity and Demand in Services," The Service Industries Journal, Taylor & Francis Journals, vol. 21(2), pages 1-30, April.
More about this item
KeywordsDemand Level; Service Capacity; Resources; Perishability; Revenues; Customer Perception; Highly Competitive Market; Predictability; Demand Patterns;
- D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
- L80 - Industrial Organization - - Industry Studies: Services - - - General
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