Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service
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DOI: 10.1057/jors.2008.145
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Cited by:
- Harmsen - van Hout, Marjolein J.W. & Herings, P. Jean-Jacques & Dellaert, Benedict G.C., 2013.
"Communication network formation with link specificity and value transferability,"
European Journal of Operational Research, Elsevier, vol. 229(1), pages 199-211.
- Harmsen - van Hout, Marjolein J.W. & Herings, P. Jean-Jacques & Dellaert, Benedict G.C., 2010. "Communication Network Formation with Link Specificity and Value Transferability," FCN Working Papers 15/2010, E.ON Energy Research Center, Future Energy Consumer Needs and Behavior (FCN), revised Mar 2011.
- Harmsen - van Hout, M.J.W. & Herings, P.J.J. & Dellaert, B.G.C., 2011. "Communication network formation with link specificity and value transferability," Research Memorandum 022, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
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Keywords
social network; prison; communication; service process;All these keywords.
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