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A Review Of Tourism And Hospitality Innovation Research


  • NAGY Andrea

    () (West University of Timisoara, Faculty of Economics and Business Administration)


Innovation plays a vital role in a company'(tm)s development and in helping it keep up with new technologies and customers'(tm) highest expectations. A large number of publications on tourism innovation reflect the interest of many authors in this topic. In the past few years several authors have approached tourism innovation, developed models of innovation in tourism, analyzed innovation types or the factors that influence innovation in this field. The purpose of this paper is to review the existing literature on tourism innovation and to identify the main research tendencies in this area of interest. Therefore, we searched for keywords like 'tourism innovation' , 'hospitality innovation' or 'service innovation' in several databases such as Science Direct, Emerald, Sage Publications and The Center for Hospitality Research of Cornell University. Because this study focuses on tourism and hospitality innovation, there were analyzed 17 research papers regarding these aspects. Relevant findings such as factors that influence innovation in tourism and hospitality (hotels'(tm) size, category and chain structure, introduction of ICTs, employee involvement and commitment, customer or guest requests etc.), types of innovation implemented in this area and correlations between innovations'(tm) success and hotel performance were highlighted.

Suggested Citation

  • NAGY Andrea, 2012. "A Review Of Tourism And Hospitality Innovation Research," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 364-370, December.
  • Handle: RePEc:ora:journl:v:1:y:2012:i:2:p:364-370

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    References listed on IDEAS

    1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    2. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    3. Evangelista, Rinaldo & Savona, Maria, 2003. "Innovation, employment and skills in services. Firm and sectoral evidence," Structural Change and Economic Dynamics, Elsevier, vol. 14(4), pages 449-474, December.
    4. Odília A. M. Meneses & Aurora A C Teixeira, 2011. "The innovative behaviour of tourism firms," Economics and Management Research Projects: An International Journal, Open Access International Journals, vol. 1(1), pages 25-35, February.
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    More about this item


    innovation; service innovation; tourism; hotel; hospitality industry;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism


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