Service Recovery in Transition Economies: Russia and China
Download full text from publisher
References listed on IDEAS
- Chebat, Jean-Charles & Slusarczyk, Witold, 2005. "How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study," Journal of Business Research, Elsevier, vol. 58(5), pages 664-673, May.
- Georgine Fogel & Alina Zapalska, 2001. "A Comparison of Small and Medium-Size Enterprise Development in Central and Eastern Europe," Comparative Economic Studies, Palgrave Macmillan;Association for Comparative Economic Studies, vol. 43(3), pages 35-68, September.
- Webster, Cynthia & Sundaram, D. S., 1998. "Service consumption criticality in failure recovery," Journal of Business Research, Elsevier, vol. 41(2), pages 153-159, February.
- Aaker, Jennifer L & Maheswaran, Durairaj, 1997. " The Effect of Cultural Orientation on Persuasion," Journal of Consumer Research, Oxford University Press, vol. 24(3), pages 315-328, December.
- John McMillan & Christopher Woodruff, 2002. "The Central Role of Entrepreneurs in Transition Economies," Journal of Economic Perspectives, American Economic Association, vol. 16(3), pages 153-170, Summer.
CitationsCitations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
- Cezar SCARLAT & Silvia RUCINSKA, 2010. "Some Considerations on Ending the Process of Economic Transition in Romania and Slovakia," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 169-188.
More about this item
Keywordseconomies in transition; cross-cultural customer perceptions; empirical research; service recovery;
- F23 - International Economics - - International Factor Movements and International Business - - - Multinational Firms; International Business
- L80 - Industrial Organization - - Industry Studies: Services - - - General
StatisticsAccess and download statistics
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mgt:youmgt:v:6:y:2008:i:1:p:23-51. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alen Jezovnik). General contact details of provider: http://edirc.repec.org/data/fmkupsi.html .
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.