IDEAS home Printed from https://ideas.repec.org/a/lum/rev3rl/v11y2020i1p71-92.html
   My bibliography  Save this article

Quality Assessment and Passenger Satisfaction from Public Transport Services in Radom

Author

Listed:
  • Kamil Roman

    (Maria Curie-Sklodowska University in Lublin)

  • Grzegorz Czapski

    (John Paul II Catholic University of Lublin)

Abstract

The following document shows the results of the survey research carried out on the inhabitants of Radom. The entire analysis concerned the observed satisfaction of public transport services in this city. As a result of the conducted research, there was a model created with the purpose of identifying the factors influencing the satisfaction from the public transport which include adjusting public transport to the needs of the disabled, the features of the public transport (ticket price, frequency of the shuttling, punctuality of the arrivals, accessibility of the bus stops, time of the ride) as well as the course of the bus communication line. The results of the conducted analysis suggest that the attitudes towards the public transport differ in the particular groups of passengers. The presented data indicate that the level of satisfaction from the public transport decreases with age. The observed satisfaction from the public transport also differs depending on the respondents’ sex. The conducted analysis proves that women tend to assess the quality of the public transport services more negatively than men. It points to the need of the improvement of the quality of the provided public transport services with particular reference to these social groups. The following research adds the theoretical knowledge in the area of the quality of the public transport services as well as presents the way of shaping transport services with particular reference to the role of demographic factors on the perceiving the quality of services.

Suggested Citation

  • Kamil Roman & Grzegorz Czapski, 2020. "Quality Assessment and Passenger Satisfaction from Public Transport Services in Radom," Postmodern Openings, Editura Lumen, Department of Economics, vol. 11(1), pages 71-92, February.
    • Handle: RePEc:lum:rev3rl:v:11:y:2020:i:1:p:71-92
    DOI: https://doi.org/10.18662/po/109
    as

    Download full text from publisher

    File URL: https://lumenpublishing.com/journals/index.php/po/article/view/2438
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.18662/po/109?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    2. Chong Ju Choi & Carla C. J. M. Millar & Caroline Y. L. Wong, 2005. "Knowledge and Measurement," Palgrave Macmillan Books, in: Knowledge Entanglements, chapter 0, pages 77-96, Palgrave Macmillan.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rafal Stachyra & Kamil Roman, 2021. "Analysis of Accessibility of Public Transport in Warsaw in the Opinion of Users," Postmodern Openings, Editura Lumen, Department of Economics, vol. 12(3), pages 384-403, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jan Kopia & Andreas Kompalla & Melanie Buchmüller & Bastian Heinemann, 2017. "Performance Measurement of Management System Standards Using the Balanced Scorecard," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 981-981.
    2. Onyema E. Ofoegbu, 2014. "The Role of Knowledge Management on Knowledge Management Perfomance: A Case Study of Some Nigerian Banks," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(2), pages 53-62, May.
    3. Giulia Faggio & Olmo Silva & William C Strange, 2020. "Tales of the city: what do agglomeration cases tell us about agglomeration in general? [The anchor tenant hypothesis: exploring the role of large, local, R&D-intensive firms in regional innovation ," Journal of Economic Geography, Oxford University Press, vol. 20(5), pages 1117-1143.
    4. Alessandro Vitale & Giuseppe Guido & Daniele Rogano, 2016. "A smartphone based DSS platform for assessing transit service attributes," Public Transport, Springer, vol. 8(2), pages 315-340, September.
    5. Hideshi Itoh, 2006. "The Theories of International Outsourcing and Integration : A Theoretical Overview from the Perspective of Organizational Economics," Microeconomics Working Papers 21891, East Asian Bureau of Economic Research.
    6. Duschl, Matthias & Schimke, Antje & Brenner, Thomas & Luxen, Dennis, 2011. "Firm growth and the spatial impact of geolocated external factors: Empirical evidence for German manufacturing firms," Working Paper Series in Economics 36, Karlsruhe Institute of Technology (KIT), Department of Economics and Management.
    7. Eboli, Laura & Mazzulla, Gabriella, 2012. "Performance indicators for an objective measure of public transport service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 51, pages 1-4.
    8. Fischer, Caroline, 2020. "Incentives can't buy me knowledge: The missing effects of appreciation and aligned performance appraisals on knowledge sharing of public employees," OSF Preprints u8hfy, Center for Open Science.
    9. Chad Patrizi & Phil Ice & Melissa Burgess, 2013. "Semantic Mapping Of Learning Assets To Align Curriculum And Evidence Learning Effectiveness In Business Education," Business Education and Accreditation, The Institute for Business and Finance Research, vol. 5(1), pages 117-128.
    10. de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
    11. Denstadli, Jon Martin & Julsrud, Tom Erik & Christiansen, Petter, 2017. "Urban commuting – A threat to the work-family balance?," Journal of Transport Geography, Elsevier, vol. 61(C), pages 87-94.
    12. Jan Bouwens & Laurence Van Lent, 2007. "Assessing the Performance of Business Unit Managers," Journal of Accounting Research, Wiley Blackwell, vol. 45(4), pages 667-697, September.
    13. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    14. Matsumoto, Takayuki & Hidaka, Kazuyoshi, 2015. "Evaluation the effect of mobile information services for public transportation through the empirical research on commuter trains," Technology in Society, Elsevier, vol. 43(C), pages 144-158.
    15. Guilherme Frederico, 2017. "Supply Chain Management Maturity: A Comprehensive Framework Proposal from Literature Review and Case Studies," International Business Research, Canadian Center of Science and Education, vol. 10(1), pages 68-76, January.
    16. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    17. Bourguignon, Annick & Saulpic, Olivier & Zarlowski, Philippe, 2006. "Management Accounting Change in the Public Sector: A French Case Study and a New Institutionalist Perspective," ESSEC Working Papers DR 06018, ESSEC Research Center, ESSEC Business School.
    18. Muhammad Niqab & Janet Hanson & Arthur Bangert & Sathiamoorthy Kannan & Sailesh Sharma & Abdul Ghaffar & Muhammad Shujaat Mubarik, 2020. "Measuring Intellectual Capital in Schools in the Developing Country of Pakistan," International Journal of Learning and Development, Macrothink Institute, vol. 10(1), pages 1-34, March.
    19. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    20. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.

    More about this item

    Keywords

    quality of service; public transport; customer perceptions;
    All these keywords.

    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:lum:rev3rl:v:11:y:2020:i:1:p:71-92. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Antonio Sandu (email available below). General contact details of provider: https://lumenpublishing.com/journals/index.php/po/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.