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Remote control: measuring performance for value creation and governance of globally distributed knowledge work

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  • Karl Breunig

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  • Katja Hydle

    ()

Abstract

This article examines the governance of globally distributed knowledge work. To measure performance in knowledge work, it is important to focus on what the knowledge workers do and hence view knowledge as something one does, namely the practices, instead of something one has. By following the practices of knowledge work, it was possible to evaluate the effect of measures related to organizational processes, and identify what was not well covered by the measurement tool. Strategic and long term needs such as learning and employee competence are better managed through projects. This article shows how work performance in international organizations needs two different measures: one tool for measuring short-term value creation linked to the organizational processes; and, one tool for measuring long-term value creation linked to the practices of service work made in projects. Global governance of distributed employees is therefore successfully managed through key performance measures and through understanding projects through their multiple contributions, at both an individual and an organizational level. Global long term governance needs are strategic for the entire firm. The paper rests on an in-depth empirical case study of an international professional service firm. Copyright Springer Science+Business Media, LLC. 2013

Suggested Citation

  • Karl Breunig & Katja Hydle, 2013. "Remote control: measuring performance for value creation and governance of globally distributed knowledge work," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(3), pages 559-582, August.
  • Handle: RePEc:kap:jmgtgv:v:17:y:2013:i:3:p:559-582
    DOI: 10.1007/s10997-011-9194-1
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    References listed on IDEAS

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    1. Cristina Chaminade & Hanno Roberts, 2003. "What it means is what it does: a comparative analysis of implementing intellectual capital in Norway and Spain," European Accounting Review, Taylor & Francis Journals, vol. 12(4), pages 733-751.
    2. repec:dau:papers:123456789/761 is not listed on IDEAS
    3. Simone Ferriani & Raffaele Corrado & Carlo Boschetti, 2005. "Organizational Learning under Organizational Impermanence: Collaborative Ties in Film Project Firms," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 9(3), pages 257-285, September.
    4. Segal-Horn, Susan & Dean, Alison, 2009. "Delivering 'effortless experience' across borders: Managing internal consistency in professional service firms," Journal of World Business, Elsevier, vol. 44(1), pages 41-50, January.
    5. Sandra Charreire-Petit & Isabelle Huault, 2008. "From practice-based knowledge to the practice of research : Revisiting constructivist research works on Knowledge," Post-Print halshs-00150763, HAL.
    6. Lars Lindkvist, 2004. "Governing Project-based Firms: Promoting Market-like Processes within Hierarchies," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 8(1), pages 3-25, March.
    7. Nicolai Foss, 2006. "Knowledge and Organization in the Theory of the Multinational Corporation: Some Foundational Issues," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 10(1), pages 3-20, March.
    8. William Starbuck, 2004. "Methodological Challenges Posed by Measures of Performance," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 8(4), pages 337-343, October.
    9. Fabio Corno & Patrick Reinmoeller & Ikujiro Nonaka, 1999. "Knowledge Creation within Industrial Systems," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 3(4), pages 379-394, December.
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