IDEAS home Printed from https://ideas.repec.org/a/kap/jbuset/v130y2015i1p209-221.html
   My bibliography  Save this article

Corporate Social Responsibility as Shaped by Managers’ Role Dissonance: Cleaning Services Procurement in Israel

Author

Listed:
  • Orly Benjamin
  • Sarit Nisim
  • Galit Segev

Abstract

Public procurement provides an excellent window into the shaping of corporate social responsibility of companies contracted by the government. To this emerging scholarly realization, we want to add that public procurement provides also the opportunity to examine corporate social responsibility (CSR) as practiced by public sector organizations. This opportunity enables the investigation of the conditions under which public sector organizations endorse CSR guidelines, adherence to which demonstrates accountability for their service providers’ legal, employment-related practices. Our study examined the possibility that public sector organizations’ CSR is enhanced by maintenance managers’ role dissonance emerging in response to an ethical mismatch between them and their organizations’ official stance concerning whether unethical employment practices of service providers should be sanctioned. We analyzed interviews with 13 managers in charge of contract administration in the area of cleaning and maintenance. Our findings suggest that the role dissonance that emerges in cases of mismatch in ethical orientation rarely enhances more responsible treatment of cleaning employees. We introduce a model indicating the conditions supporting this incident. Copyright Springer Science+Business Media Dordrecht 2015

Suggested Citation

  • Orly Benjamin & Sarit Nisim & Galit Segev, 2015. "Corporate Social Responsibility as Shaped by Managers’ Role Dissonance: Cleaning Services Procurement in Israel," Journal of Business Ethics, Springer, vol. 130(1), pages 209-221, August.
    • Handle: RePEc:kap:jbuset:v:130:y:2015:i:1:p:209-221
    DOI: 10.1007/s10551-014-2213-9
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10551-014-2213-9
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10551-014-2213-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Helge Hoel & David Beale, 2006. "Workplace Bullying, Psychological Perspectives and Industrial Relations: Towards a Contextualized and Interdisciplinary Approach," British Journal of Industrial Relations, London School of Economics, vol. 44(2), pages 239-262, June.
    2. Carroll, Archie B., 1991. "The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders," Business Horizons, Elsevier, vol. 34(4), pages 39-48.
    3. Kenneth M. Amaeshi & Onyeka K. Osuji & Paul Nnodim, 2008. "Corporate Social Responsibility in Supply Chains of Global Brands: A Boundaryless Responsibility? Clarifications, Exceptions and Implications," Journal of Business Ethics, Springer, vol. 81(1), pages 223-234, August.
    4. David Malloy & James Agarwal, 2010. "Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery," Journal of Business Ethics, Springer, vol. 94(1), pages 3-21, June.
    5. Kerry Pedigo & Verena Marshall, 2009. "Bribery: Australian Managers’ Experiences and Responses When Operating in International Markets," Journal of Business Ethics, Springer, vol. 87(1), pages 59-74, June.
    6. Jan Lepoutre & Aimé Heene, 2006. "Investigating the Impact of Firm Size on Small Business Social Responsibility: A Critical Review," Journal of Business Ethics, Springer, vol. 67(3), pages 257-273, September.
    7. James Agarwal & David Malloy & Ken Rasmussen, 2010. "Erratum to: Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery," Journal of Business Ethics, Springer, vol. 94(1), pages 1-2, June.
    8. Orly Benjamin & Rona Goclaw, 2005. "Narrating the Power of Non‐Standard Employment: The Case of the Israeli Public Sector," Journal of Management Studies, Wiley Blackwell, vol. 42(4), pages 737-759, June.
    9. Sarit Nisim & Orly Benjamin, 2008. "Power and Size of Firms as Reflected in Cleaning Subcontractors’ Practices of Social Responsibility," Journal of Business Ethics, Springer, vol. 83(4), pages 673-683, December.
    10. David Beale & Helge Hoel, 2011. "Workplace bullying and the employment relationship," Work, Employment & Society, British Sociological Association, vol. 25(1), pages 5-18, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Placide Abasabanye & Franck Bailly & François-Xavier Devetter, 2018. "Does Contact Between Employees and Service Recipients Lead to Socially More Responsible Behaviours? The Case of Cleaning," Journal of Business Ethics, Springer, vol. 153(3), pages 813-824, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pepe, Cosetta & Musso, Fabio & Risso, Mario, 2009. "Retailers and SME suppliers social responsibility in international supply chains," MPRA Paper 31112, University Library of Munich, Germany.
    2. Halkos, George & Nomikos, Stylianos, 2021. "Corporate social responsibility: Trends in global reporting initiative standards," Economic Analysis and Policy, Elsevier, vol. 69(C), pages 106-117.
    3. Kumar, Patanjal & Baraiya, Rajendra & Das, Debashree & Jakhar, Suresh Kumar & Xu, Lei & Mangla, Sachin Kumar, 2021. "Social responsibility and cost-learning in dyadic supply chain coordination," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 156(C).
    4. Maria Johann, 2022. "CSR Strategy in Tourism during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(7), pages 1-12, March.
    5. Venkatesh, V.G. & Zhang, Abraham & Deakins, Eric & Mani, Venkatesh, 2021. "Antecedents of social sustainability noncompliance in the Indian apparel sector," International Journal of Production Economics, Elsevier, vol. 234(C).
    6. Suzanne Campin & Jo Barraket & Belinda Luke, 2013. "micro-Business Community Responsibility in Australia: Approaches, Motivations and Barriers," Journal of Business Ethics, Springer, vol. 115(3), pages 489-513, July.
    7. Ivan Bozhikin & Nikolay Dentchev, 2018. "Discovering a Wilderness of Regulatory Mechanisms for Corporate Social Responsibility: Literature Review," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 145-174, June.
    8. Massimo Battaglia & Francesco Testa & Lara Bianchi & Fabio Iraldo & Marco Frey, 2014. "Corporate Social Responsibility and Competitiveness within SMEs of the Fashion Industry: Evidence from Italy and France," Sustainability, MDPI, vol. 6(2), pages 1-22, February.
    9. Sarit Nisim & Orly Benjamin, 2008. "Power and Size of Firms as Reflected in Cleaning Subcontractors’ Practices of Social Responsibility," Journal of Business Ethics, Springer, vol. 83(4), pages 673-683, December.
    10. Dawson, Alexandra & Ginesti, Gianluca & Sciascia, Salvatore, 2020. "Family-related antecedents of business legality: An empirical investigation among Italian family owned SMEs," Journal of Family Business Strategy, Elsevier, vol. 11(1).
    11. Kudla, Nicole & Stölzle, Wolfgang, 2011. "Sustainability Supply Chain Management Research," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 65(3), pages 263-301.
    12. Leon Guillén & Afcha Sergio & Chu Manuel, 2022. "Research on social responsibility of small and medium enterprises: a bibliometric analysis," Management Review Quarterly, Springer, vol. 72(3), pages 857-909, September.
    13. Cuadrado Ballesteros, Beatriz & García Rubio, Raquel & Martínez Ferrero, Jennifer, 2015. "Efecto de la composición del consejo de administración en las prácticas de responsabilidad social corporativa," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 18(1), pages 20-31.
    14. Loan Thi-Hong Van & Phuong Anh Nguyen, 2019. "Corporate Social Responsibility and SMEs in Vietnam: A Study in the Textile and Garment Industry," JRFM, MDPI, vol. 12(4), pages 1-14, November.
    15. Peng Zhou & Felix Arndt & Kun Jiang & Weiqi Dai, 2021. "Looking Backward and Forward: Political Links and Environmental Corporate Social Responsibility in China," Journal of Business Ethics, Springer, vol. 169(4), pages 631-649, April.
    16. Thomas Laudal, 2011. "Drivers and barriers of CSR and the size and internationalization of firms," Social Responsibility Journal, Emerald Group Publishing, vol. 7(2), pages 234-256, July.
    17. Kenneth Amaeshi & Emmanuel Adegbite & Tazeeb Rajwani, 2016. "Corporate Social Responsibility in Challenging and Non-enabling Institutional Contexts: Do Institutional Voids matter?," Journal of Business Ethics, Springer, vol. 134(1), pages 135-153, March.
    18. Cene Bavec, 2012. "Social Responsibility and Professional Ethics in Management: Some Empirical Evidences at Country Levels," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 10(4 (Winter), pages 361-377.
    19. Glover, J.L. & Champion, D. & Daniels, K.J. & Dainty, A.J.D., 2014. "An Institutional Theory perspective on sustainable practices across the dairy supply chain," International Journal of Production Economics, Elsevier, vol. 152(C), pages 102-111.
    20. Matteo Pedrini & Valentina Bramanti & Benedetto Cannatelli, 2016. "The impact of national culture and social capital on corporate social responsibility attitude among immigrants entrepreneurs," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 20(4), pages 759-787, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jbuset:v:130:y:2015:i:1:p:209-221. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.