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Does Knowledge Management Deliver the Goods in SMEs?

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  • Ingi Runar Edvardsson
  • Susanne Durst

Abstract

The purpose of this paper is to review research on knowledge management¡®s benefits within small and medium-sized firms. The paper attempts to answer the following research questions- 1) Which studies have been conducted that focus on the benefits of KM within SMEs? 2) What were the main findings of the studies? 3) In what manner does KM improve innovation, quality, productivity, and competitive standing? 4) Where were these studies conducted? and 5) Which methods were used. We propose an approach comprising a literature review in order to understand knowledge benefits for SMEs. The findings show that the benefits of knowledge management in small and medium-sized firms represent a poorly understood area of research. The reviewed studies highlight the benefits of knowledge management in the areas of employee development, innovation, customer satisfaction and organisational success. Further research is needed in this area.

Suggested Citation

  • Ingi Runar Edvardsson & Susanne Durst, 2013. "Does Knowledge Management Deliver the Goods in SMEs?," Business and Management Research, Business and Management Research, Sciedu Press, vol. 2(2), pages 52-60, June.
    • Handle: RePEc:jfr:bmr111:v:2:y:2013:i:2:p:52-60
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    References listed on IDEAS

    as
    1. Yao‐Sheng Liao, 2011. "The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 494-511, August.
    2. Tony Chapman & Bill Best & Paul Van Casteren, 2003. "Review of Best Practice," Palgrave Macmillan Books, in: Executive Coaching, chapter 0, pages 257-268, Palgrave Macmillan.
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    Cited by:

    1. Ana Olavarría-Jaraba & Jesús J. Cambra-Fierro & Edgar Centeno & Rosario Vázquez-Carrasco, 2018. "Analyzing relationship quality and its contribution to consumer relationship proneness," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 641-661, December.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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