IDEAS home Printed from https://ideas.repec.org/a/inm/ormsom/v23y2021i6p1333-1353.html

OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks

Author

Listed:
  • Lidia Betcheva

    (Judge Business School, University of Cambridge, Cambridge CB2 1AG, United Kingdom)

  • Feryal Erhun

    (Judge Business School, University of Cambridge, Cambridge CB2 1AG, United Kingdom)

  • Houyuan Jiang

    (Judge Business School, University of Cambridge, Cambridge CB2 1AG, United Kingdom)

Abstract

Problem definition : The lessons learned over decades of supply chain management provide an opportunity for stakeholders in complex systems, such as healthcare, to understand, evaluate, and improve their complicated and often inefficient ecosystems. Academic/practical relevance : The complexity in managing healthcare supply chains offers opportunities for important and impactful research avenues in key supply chain management areas such as coordination and integration (e.g., new care models), mass customization (e.g., the rise in precision medicine), and incentives (e.g., emerging reimbursement schemes), which might, in turn, provide insights relevant to traditional supply chains. We also put forward new perspectives for practice and possible research directions for the supply chain management community. Methodology : We provide a primer on supply chain thinking in healthcare, with a focus on healthcare delivery, by following a framework that is customer focused, systems based, and strategically orientated and that simultaneously considers clinical, operational, and financial dimensions. Our goal is to offer an understanding of how concepts and strategies in supply chain management can be applied and tailored to healthcare by considering the sector’s unique challenges and opportunities. Results : After identifying key healthcare stakeholders and their interactions, we discuss the main challenges facing healthcare services from a supply chain perspective and provide examples of how various supply chain strategies are being and can be used in healthcare. Managerial implications : By using supply chain thinking, healthcare organizations can decrease costs and improve the quality of care by uncovering, quantifying, and addressing inefficiencies.

Suggested Citation

  • Lidia Betcheva & Feryal Erhun & Houyuan Jiang, 2021. "OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks," Manufacturing & Service Operations Management, INFORMS, vol. 23(6), pages 1333-1353, November.
    • Handle: RePEc:inm:ormsom:v:23:y:2021:i:6:p:1333-1353
    DOI: 10.1287/msom.2020.0920
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/msom.2020.0920
    Download Restriction: no
    File URL: https://libkey.io/10.1287/msom.2020.0920?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Carrie Queenan & Kellas Cameron & Alan Snell & Julia Smalley & Nitin Joglekar, 2019. "Patient Heal Thyself: Reducing Hospital Readmissions with Technology‐Enabled Continuity of Care and Patient Activation," Production and Operations Management, Production and Operations Management Society, vol. 28(11), pages 2841-2853, November.
    2. Kun-Hsing Yu & Ce Zhang & Gerald J. Berry & Russ B. Altman & Christopher Ré & Daniel L. Rubin & Michael Snyder, 2016. "Predicting non-small cell lung cancer prognosis by fully automated microscopic pathology image features," Nature Communications, Nature, vol. 7(1), pages 1-10, November.
    3. Linda V. Green, 2012. "OM Forum--The Vital Role of Operations Analysis in Improving Healthcare Delivery," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 488-494, October.
    4. David Cyranoski, 2020. "What China’s coronavirus response can teach the rest of the world," Nature, Nature, vol. 579(7800), pages 479-480, March.
    5. Edward H. Kaplan, 2020. "OM Forum—COVID-19 Scratch Models to Support Local Decisions," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 645-655, July.
    6. Etienne Minvielle & Mathias Waelli & Claude Sicotte & John R. Kimberly, 2014. "Managing customization in health care: A framework derived from the services sector literature," Post-Print hal-01509885, HAL.
    7. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
    8. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
    9. Wullianallur Raghupathi & Viju Raghupathi, 2018. "An Empirical Study of Chronic Diseases in the United States: A Visual Analytics Approach to Public Health," IJERPH, MDPI, vol. 15(3), pages 1-24, March.
    10. Houyuan Jiang & ManMohan S. Sodhi, 2019. "Analyzing the Proposed Reconfiguration of Accident‐and‐Emergency Facilities in England," Production and Operations Management, Production and Operations Management Society, vol. 28(7), pages 1837-1857, July.
    11. Agarwal, Ashish & Shankar, Ravi & Tiwari, M.K., 2006. "Modeling the metrics of lean, agile and leagile supply chain: An ANP-based approach," European Journal of Operational Research, Elsevier, vol. 173(1), pages 211-225, August.
    12. Hummy Song & Anita L. Tucker & Karen L. Murrell, 2015. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay," Management Science, INFORMS, vol. 61(12), pages 3032-3053, December.
    13. Xiang Liu & Michael Hu & Jonathan E. Helm & Mariel S. Lavieri & Ted A. Skolarus, 2018. "Missed Opportunities in Preventing Hospital Readmissions: Redesigning Post‐Discharge Checkup Policies," Production and Operations Management, Production and Operations Management Society, vol. 27(12), pages 2226-2250, December.
    14. Samayita Guha & Subodha Kumar, 2018. "Emergence of Big Data Research in Operations Management, Information Systems, and Healthcare: Past Contributions and Future Roadmap," Production and Operations Management, Production and Operations Management Society, vol. 27(9), pages 1724-1735, September.
    15. Volodymyr Babich & Gilles Hilary, 2019. "Distributed Ledgers and Operations: What Operations Management Researchers Should Know about Blockchain Technology," Post-Print hal-02005158, HAL.
    16. Kamalini Ramdas & Khaled Saleh & Steven Stern & Haiyan Liu, 2018. "Variety and Experience: Learning and Forgetting in the Use of Surgical Devices," Management Science, INFORMS, vol. 64(6), pages 2590-2608, June.
    17. Minvielle, Etienne & Waelli, Mathias & Sicotte, Claude & Kimberly, John R., 2014. "Managing customization in health care: A framework derived from the services sector literature," Health Policy, Elsevier, vol. 117(2), pages 216-227.
    18. Dennis J. Zhang & Itai Gurvich & Jan A. Van Mieghem & Eric Park & Robert S. Young & Mark V. Williams, 2016. "Hospital Readmissions Reduction Program: An Economic and Operational Analysis," Management Science, INFORMS, vol. 62(11), pages 3351-3371, November.
    19. Ludwig Kuntz & Stefan Scholtes & Sandra Sülz, 2019. "Separate and Concentrate: Accounting for Patient Complexity in General Hospitals," Management Science, INFORMS, vol. 67(6), pages 2482-2501, June.
    20. Diwas Singh KC & Christian Terwiesch, 2011. "The Effects of Focus on Performance: Evidence from California Hospitals," Management Science, INFORMS, vol. 57(11), pages 1897-1912, November.
    21. Pinar Keskinocak & Nicos Savva, 2020. "A Review of the Healthcare-Management (Modeling) Literature Published in Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 59-72, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wendy Olsder & Tugce Martagan & Christopher S. Tang, 2023. "Improving Access to Rare Disease Treatments: Subsidy, Pricing, and Payment Schemes," Management Science, INFORMS, vol. 69(9), pages 5256-5274, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
    2. Mathias Kraus & Stefan Feuerriegel & Maytal Saar-Tsechansky, 2024. "Data-Driven Allocation of Preventive Care with Application to Diabetes Mellitus Type II," Manufacturing & Service Operations Management, INFORMS, vol. 26(1), pages 137-153, January.
    3. Guihua Wang & Ronghuo Zheng & Tinglong Dai, 2022. "Does Transportation Mean Transplantation? Impact of New Airline Routes on Sharing of Cadaveric Kidneys," Management Science, INFORMS, vol. 68(5), pages 3660-3679, May.
    4. Behrooz Pourghannad & Guihua Wang, 2025. "Matching Patients with Surgeons: Heterogeneous Effects of Surgical Volume on Surgery Duration," Manufacturing & Service Operations Management, INFORMS, vol. 27(4), pages 1037-1052, July.
    5. Felix Miedaner & Sandra Sülz, 2020. "Boundaries of Focus and Volume: An Empirical Study in Neonatal Intensive Care," Production and Operations Management, Production and Operations Management Society, vol. 29(2), pages 298-308, February.
    6. Sriram Somanchi & Idris Adjerid & Ralph Gross, 2022. "To Predict or Not to Predict: The Case of the Emergency Department," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 799-818, February.
    7. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
    8. Cao, Xuejing & Rajagopalan, Sampath & Tong, Chunyang, 2024. "Impact of vertical integration in a referral-based healthcare system," Omega, Elsevier, vol. 123(C).
    9. Guihua Wang & Jun Li & Wallace J. Hopp, 2023. "Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures," Manufacturing & Service Operations Management, INFORMS, vol. 25(4), pages 1567-1584, July.
    10. Yao Li & Lauren Xiaoyuan Lu & Susan Feng Lu & Jian Chen, 2022. "The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients," Manufacturing & Service Operations Management, INFORMS, vol. 24(2), pages 827-845, March.
    11. Li, Zhong-Ping & Chang, Aichih (Jasmine) & Zou, Zongbao, 2023. "Design mechanism to coordinate a hierarchical healthcare system: Patient subsidy vs. capacity investment," Omega, Elsevier, vol. 118(C).
    12. Cho, David D. & Stauffer, Jon M., 2022. "Tele-medicine question response service: Analysis of benefits and costs," Omega, Elsevier, vol. 111(C).
    13. Jong Myeong Lim & Ken Moon & Sergei Savin, 2024. "Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry," Management Science, INFORMS, vol. 70(6), pages 3769-3788, June.
    14. Guihua Wang & Jun Li & Wallace J. Hopp & Franco L. Fazzalari & Steven F. Bolling, 2019. "Using Patient-Specific Quality Information to Unlock Hidden Healthcare Capabilities," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 582-601, July.
    15. Song-Hee Kim & Hummy Song & Melissa A. Valentine, 2023. "Learning in Temporary Teams: The Varying Effects of Partner Exposure by Team Member Role," Organization Science, INFORMS, vol. 34(1), pages 433-455, January.
    16. Yingchao Lan & Deepa Goradia & Aravind Chandrasekaran, 2022. "Ancillary Cost Implications of Physicians Multisiting and Inter‐Organizational Collaboration During Healthcare Delivery," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 561-582, February.
    17. Suyuan Luo & Tsan‐Ming Choi, 2022. "E‐commerce supply chains with considerations of cyber‐security: Should governments play a role?," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2107-2126, May.
    18. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
    19. Han, Yilong & Li, Yinbo & Li, Yongkui & Yang, Bin & Cao, Lingyan, 2023. "Digital twinning for smart hospital operations: Framework and proof of concept," Technology in Society, Elsevier, vol. 74(C).
    20. Fainman, Emily Zhu & Kucukyazici, Beste, 2020. "Design of financial incentives and payment schemes in healthcare systems: A review," Socio-Economic Planning Sciences, Elsevier, vol. 72(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormsom:v:23:y:2021:i:6:p:1333-1353. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.