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Conflict in Organizational Decision Making: An Exploratory Study of Its Effects in For-Profit and Not-For-Profit Organizations


  • Charles R. Schwenk

    (Indiana University, Graduate School of Business, Department of Management, Bloomington, Indiana 47405)


Though past research has shown that conflict may improve organizational decision making, business executives may have very different perceptions of the effects of conflict than executives of not-for-profit organizations. This exploratory study deals with executives' descriptions of the effects of conflict on their own organizations' decisions. Results show that high conflict is associated with high quality for the executives of not-for-profit organizations but with low quality for executives of for-profit organizations. Analysis of executives' written descriptions of these decisions suggests some reasons for this difference.

Suggested Citation

  • Charles R. Schwenk, 1990. "Conflict in Organizational Decision Making: An Exploratory Study of Its Effects in For-Profit and Not-For-Profit Organizations," Management Science, INFORMS, vol. 36(4), pages 436-448, April.
  • Handle: RePEc:inm:ormnsc:v:36:y:1990:i:4:p:436-448

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    3. Mark M. Suazo, "undated". "Implications of the Affective Response to Psychological Contract Breach," Working Papers 0028, College of Business, University of Texas at San Antonio.
    4. Kellermanns, Franz W. & Walter, Jorge & Floyd, Steven W. & Lechner, Christoph & Shaw, John C., 2011. "To agree or not to agree? A meta-analytical review of strategic consensus and organizational performance," Journal of Business Research, Elsevier, vol. 64(2), pages 126-133, February.
    5. Higashide, Hironori & Birley, Sue, 2002. "The consequences of conflict between the venture capitalist and the entrepreneurial team in the United Kingdom from the perspective of the venture capitalist," Journal of Business Venturing, Elsevier, vol. 17(1), pages 59-81, January.
    6. Craig Pearce & Charles Manz, 2011. "Leadership Centrality and Corporate Social Ir-Responsibility (CSIR): The Potential Ameliorating Effects of Self and Shared Leadership on CSIR," Journal of Business Ethics, Springer, vol. 102(4), pages 563-579, September.
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    8. James D. Hess & Arnold C. Bacigalupo, 2013. "Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations," Administrative Sciences, MDPI, Open Access Journal, vol. 3(4), pages 1-19, November.
    9. Fabio Zona, 2015. "Board ownership and processes in family firms," Small Business Economics, Springer, vol. 44(1), pages 105-122, January.
    10. Ehie, Ike C., 2010. "The impact of conflict on manufacturing decisions and company performance," International Journal of Production Economics, Elsevier, vol. 126(2), pages 145-157, August.
    11. Marques, Francisca & Lourenço, Paulo & Dimas, Isabel & Rebelo, Teresa, 2015. "The Relationship between Types of Conflict, Conflict Handling Strategies and Group Effectiveness," Journal of Spatial and Organizational Dynamics, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve, vol. 3(1), pages 58-77.
    12. Rose, Gregory M. & Shoham, Aviv, 2004. "Interorganizational task and emotional conflict with international channels of distribution," Journal of Business Research, Elsevier, vol. 57(9), pages 942-950, September.
    13. Chalip, Laurence & Philip Scott, E., 2005. "Centrifugal Social Forces in a Youth Sport League," Sport Management Review, Elsevier, vol. 8(1), pages 43-67, May.


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