IDEAS home Printed from
   My bibliography  Save this paper

Implications of the Affective Response to Psychological Contract Breach


  • Mark M. Suazo

    (University of Texas at San Antonio)


Purpose The purpose of this study is to examine the impact of psychological contract violation (PCV) as a mediating variable in the relationship between psychological contract breach (PCB) and workplace attitudes and behaviors. In addition, this study aims to expand the generalizability of psychological contract theories by examining service-oriented employees rather than a population of managers as in most research on PCB. Design/methodology/approach A survey was conducted on 196 service-oriented employees working in the United States. Factor analyses (principle components, varimax rotation) were conducted on all of the variables in the study to determine the factorial independence of the constructs. Hierarchical multiple regression analyses were conducted to test the main effects and mediating hypotheses. Findings PCV was found to fully mediate the relationship between PCB and job satisfaction, organizational commitment, intent to quit, perceived organizational support, service delivery service-oriented organizational citizenship behaviors, and participation service-oriented organizational citizenship behaviors. PCV partially mediated the relationship between PCB and loyalty service-oriented organizational citizenship behaviors. PCV was not found to mediate the relationship between PCB and in-role job performance. Research limitations/implications The use of a cross-sectional design does not allow for definitive conclusions regarding causality and there is a possibility that the results may be influenced by common method variance. Practical implications Managers need to carefully consider the psychological contracts of their subordinates. The perception of PCB may negatively impact a whole host of workplace outcomes, particularly when PCB leads to PCV. Originality/value This paper empirically examines the PCB??PCV??Outcomes model using a sample of service-oriented employees.

Suggested Citation

  • Mark M. Suazo, 2007. "Implications of the Affective Response to Psychological Contract Breach," Working Papers 0028, College of Business, University of Texas at San Antonio.
  • Handle: RePEc:tsa:wpaper:0028

    Download full text from publisher

    File URL:
    File Function: Full text
    Download Restriction: no

    References listed on IDEAS

    1. Amy J. Hillman, 2000. "The Resource Dependence Role of Corporate Directors: Strategic Adaptation of Board Composition in Response to Environmental Change," Journal of Management Studies, Wiley Blackwell, vol. 37(2), pages 235-256, March.
    2. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
    3. Hubbard, R. Glenn & Palia, Darius, 1995. "Executive pay and performance Evidence from the U.S. banking industry," Journal of Financial Economics, Elsevier, vol. 39(1), pages 105-130, September.
    4. Baysinger, Barry D & Butler, Henry N, 1985. "Corporate Governance and the Board of Directors: Performance Effects of Changes in Board Composition," Journal of Law, Economics, and Organization, Oxford University Press, vol. 1(1), pages 101-124, Spring.
    5. Raviv, Artur, 1985. "Management compensation and the managerial labor market an overview," Journal of Accounting and Economics, Elsevier, vol. 7(1-3), pages 239-245, April.
    6. Charles R. Schwenk, 1990. "Conflict in Organizational Decision Making: An Exploratory Study of Its Effects in For-Profit and Not-For-Profit Organizations," Management Science, INFORMS, vol. 36(4), pages 436-448, April.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Psychological Contract Breach; Psychological Contract Violation; Organizational Citizenship Behaviors; Attitudes; Behaviors;

    JEL classification:

    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tsa:wpaper:0028. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Wendy Frost). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.