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My bibliography Save this articleWhose Voice Do We Hear in the Marketplace? Evidence from Consumer Complaining Behavior
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DOI: 10.1287/mksc.2018.1140
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References listed on IDEAS
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- Abhi Bhattacharya, 2023. "Consumer, bank, and stock market reaction to CFPB’s complaint data disclosure," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 128-145, March.
- H. Lim & J. C. Letkiewicz, 2023. "Consumer Experience of Mistreatment and Fraud in Financial Services: Implications from an Integrative Consumer Vulnerability Framework," Journal of Consumer Policy, Springer, vol. 46(2), pages 109-135, June.
- Yan, Nina & Xu, Xun & Tong, Tingting & Huang, Liujia, 2021. "Examining consumer complaints from an on-demand service platform," International Journal of Production Economics, Elsevier, vol. 237(C).
- Andrew Sweeting & David J. Balan & Nicholas Kreisle & Matthew T. Panhans & Devesh Raval, 2020. "Economics at the FTC: Fertilizer, Consumer Complaints, and Private Label Cereal," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 57(4), pages 751-781, December.
- Johannes Johnen & Robin Ng, 2024. "Harvesting Ratings," CRC TR 224 Discussion Paper Series crctr224_2024_509v2, University of Bonn and University of Mannheim, Germany, revised Jul 2024.
- Johannes Johnen & Robin Ng, 2024. "Harvesting Ratings," CRC TR 224 Discussion Paper Series crctr224_2024_509, University of Bonn and University of Mannheim, Germany.
- Wang, Yujie & Tsang, Albert & Xiang, Yi & Yan, Shuo, 2024. "How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the U.S," The British Accounting Review, Elsevier, vol. 56(1).
- Johnen, Johannes & Ng, Robin, 2023. "Ratings and Reciprocity," LIDAM Discussion Papers CORE 2023006, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- Arora, Swapan Deep & Chakraborty, Anirban, 2021. "Intellectual structure of consumer complaining behavior (CCB) research: A bibliometric analysis," Journal of Business Research, Elsevier, vol. 122(C), pages 60-74.
- Emrah Oney & Iman Aghaei, 2024. "Consumer complaint intentions: the impact of general and specific self-confidence," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(2), pages 390-410, June.
- Jeffrey D. Shulman & Olivier Toubia & Raena Saddler, 2023. "Editorial: Marketing’s Role in the Evolving Discipline of Product Management," Marketing Science, INFORMS, vol. 42(1), pages 1-5, January.
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Keywords
consumer behavior; complaints; customer loyalty; user reviews;All these keywords.
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