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Factors That Influencing Adoption of Internet Banking in Malaysia

Author

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  • Mathavi Massilamany
  • Dineswary Nadarajan

Abstract

This present studies to examine the factors that influencing adoption of internet banking in Malaysia. This study consists of one dependent variable (internet banking adoption) and four independent variables (knowledge and self-efficacy, trust, security and convenience). By using a quantitative research, a simple random sampling technique is used to distribute survey questionnaires to sample size of 200 respondents around Malaysia. The result was concluded as two (2) hypotheses were supported and two (2) hypotheses were not supported. The result shown that knowledge and self-efficacy and trust do influence adoption of internet banking in Malaysia. Meanwhile, there is insufficient evidence to support that security and convenience do influence adoption of internet banking in Malaysia. Bankers and consumers may refer to this research so that they can improve competitive advantage and consumers are able to understand better about internet banking.

Suggested Citation

  • Mathavi Massilamany & Dineswary Nadarajan, 2017. "Factors That Influencing Adoption of Internet Banking in Malaysia," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(3), pages 126-126, February.
    • Handle: RePEc:ibn:ijbmjn:v:12:y:2017:i:3:p:126
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    References listed on IDEAS

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    2. Oecd, 2013. "Electronic and Mobile Commerce," OECD Digital Economy Papers 228, OECD Publishing.
    3. Georgia Giordani & Christos Floros & Guy Judge, 2014. "Econometric investigation of internet banking adoption in Greece," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 41(4), pages 586-600, July.
    4. repec:dau:papers:123456789/12465 is not listed on IDEAS
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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